Sun-Young Rhee

More than 7 years of experience with problem-solving and conflict resolution in banking customer service environments by utilizing effective communication and active listening to address customer needs.

Strong focus on team collaboration, adaptability, and achieving results as a supervisor. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, and problem-solving expertise preferably in finance management.

IRS VITA/TCE certification-1)Intake/Interview and Quality Review and 2)Volunteer Standards of Conduct

• Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Supervised overall branch operation and team members over 5 years.