Suna Luo

• Managed 20 commercial tenants and 203 residential units and prepared annual CAM and real estate tax reconciliation.
• Prepared and processed monthly journal entries, posted general ledger for adjustments, and monitored daily payment deadlines.
• Checked and reconciled accounts payable and receivable, maintained balance sheet accounts, and prepared wires and transfers for monthly distributions and mortgage payments.
• Analyzed and reconciled tenant accounts receivable ledgers; processed tenants' move-out refund.
• Monitored cash flow, budgeting, and forecasting activities.
• Prepared and processed monthly bank reconciliations.
• Maintained W-9 forms and prepared 1099s for vendors; assist with tax return
• Resolved issues with Property Manager or other departments as needed.
• Performed special projects as needed and provided support to the accounting and property management teams.

• Performed daily audits of all hotel revenues with accuracy and efficiency by obtaining paperwork and backup support.
• Reviewed transactions to ensure that receipts are applied properly.
• Audited revenue, cash receipts, and revenue adjustments to department management.
• Verified credit card amounts are applied to the balance of the revenue and reported cash over or short for each individual.

• Resolved customer complaints or answered customers' questions.

• Maintained a current file/listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.

• Responsible for ordering office supplies and keeping track of all supplies which can be enough to use.

• Helped manager enter customer trust into customers’ accounts including cash deposit and withdrawal.

• Posted invoices and prepared journal entries to ledgers in QuickBooks and processed A/R and A/P in a timely manner.
• Performed account reconciliations on a rolling basis to keep accurate records.
• Followed up with staff management and vendors to track and resolve errors.
• Maintained payroll information by collecting, calculating, and entering data, including taxes and payroll liabilities.
• Prepared annual financial reports and reported them to management regarding the finances of the establishment.