Sunaayana Bose

•Work on customer escalation and work closely with the CRM team to streamline the process.

•Maintain issue logs and remediation tracker for addressing issues.

•Collaborated with HR Business partner on Inclusion and diversity program for the employees.

•Provide day-to-day oversight on employee relations, proactively escalate to drive timely resolutions to promote employee satisfaction.

•Identified areas in need of critical improvement and implemented strategies to achieve targets.

•Collaborate with HR Business partner and address different employee related issues.

•Optimized customer experience by delivering superior services and effectively troubleshooting issues.

•Conduct workshops on HR Policy guidance and interpretation to leaders, people managers and employees.

•Evaluate Customer Survey results, summarizes findings and provided timely recommendation on process improvement.
•Conduct meetings with employers to customize programs to help meet their benefits needs.

• Responsible for serving employer customers through ongoing consultation on topics regarding new benefits option, the latest benefits trends.
•Provide day-to-day oversight on employee relations, proactively escalate to drive timely resolutions to promote employee satisfaction.
•Worked with Total Rewards for updating policies based on employees survey.
•Coordinate with HR business partner on different policies and customer escalations.

•Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.

•Followed all company policies and procedures to deliver quality work.

•Established strong working relationships with clients through exceptional customer service and proactive communication efforts.

• Streamlined HR processes by implementing new software tools and automating manual tasks.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Collaborated with managers to identify and address employee relations issues.
• Developed and implemented onboarding and orientation programs for new employees.
• Documented business processes and analyzed procedures to align with changing business needs.
• Migrated legacy HRIS system to new technology to minimize business impacts.
• Administered employee benefits programs and assisted with open enrollment.
• Provided troubleshooting and technical assistance in use of PeopleAdmin system.
• Evaluated HR technology solutions to identify opportunities for increased efficiency and effectiveness in service delivery.

• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Recommended process improvements to continually identify, analyze, resolve constraints and challenges.
• Developed High5 Report for Eaton Plants (Global), to assess Plant performance. This yielded a seamless parity among Plant performance evaluations.
• Provided administrative and reporting support for EBE workshops and assessments.
• Supported in conducting workplace compliance training to reduce liability risks and operate effectively.
• Maintained overall safe work environment with employee training workshops and enforcement of safety procedures.

•Yielded 92% Satisfaction Rate - increased Managerial Effectiveness by developing, executing a
instructor-led Global Leadership Program at Eaton.

•Evaluates Customer Survey results, summarizes findings and provided timely recommendation on process improvement.
•Worked with Ethics and Ombuds team to assist in investigations.

•Conduct training for frontline leaders on respecting diversity and fair employment practices.
•Provided active support in project completion for Ethics committee, followed by report-out to committee members.

•Conducted Ethics session during monthly All-Hands Meet.
•Partnered with Legal to identify required trainings supporting Compliance with Ethical conducts.
•Collaborated with Eaton University in curating content video modules for Ethical conducts in real-life scenarios.
•Published courses to accommodate the Leadership audience and assess the need for additional courses/trainers, on a quarterly frequency.

•Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.

•Collaborated with other program coordinators to achieve consistency in program objectives and services.

•Managed newsletter distribution for programs to increase student engagement.

•Provided ongoing direction and M-Power leadership development program.

•Monitored progress towards service plan goals for frontline leaders.

•Assist in the recruitment process, including posting job openings , screening resume and scheduling interviews.
•Manage communication with management to ensure the recruitment process and time to fill goals are being met
•Supported in updating job description and job specification
•Created innovative programs to drive top management recruitment and targeted selection.
•Prepare recruitment materials and post jobs to job boards/newspapers/collages.
•Identified and provided complete and accurate information about the target companies and markets to develop new prospective candidate leads.