Sunah Kim
Palisades Park,NJ
Summary
Adaptable Manager offers 20+ years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Dental Care 4 Kids
Englewood, NJ
11.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager
A & A Cleaners
Leonia, NJ
01.2014 - 11.2021
- Immediately addressed issues with customers so that they could be successfully resolved.
- Responded to all customer inquiries thoroughly and professionally.
- Described product to customers and accurately explained details and care of merchandise.
- Scheduled weekly inventory pickups and deliveries with the factory.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Provided an elevated customer experience to generate a loyal clientèle.
Office Manager
Children Dental Arts
Oradell, NJ
08.2011 - 08.2014
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Supervised and led a team of dental hygienists and support staff of 18.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Administered appropriate amounts of topical and local anesthetics and nitrous oxide.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Recruited and hired qualified candidates for vacant and new positions.
- Received, screened and routed incoming calls.
- Prepared vendor invoices and processed incoming payments.
Education
Associate of Arts - Liberal Arts and General Studies
Bergen Community College
Paramus, NJ01-1997
Skills
- Customer service
- Job inspections
- Sales and marketing
- Positive and friendly
- Excellent work ethic
- Motivated team player
- Cash handling and management
- Shipment processing
- People-oriented
- Skilled problem solver
- Strong client relations
- Employee relations
- Shipping and receiving professional
- Team Building & Leadership
- Schedule Preparation
- Policy Implementation
- Staff Management
- Workforce Management
Certification
- Mediical Terminology
- Dental Coding
Languages
English
Professional
Korean
Professional
Timeline
Manager
Dental Care 4 Kids
11.2021 - Current
Manager
A & A Cleaners
01.2014 - 11.2021
Office Manager
Children Dental Arts
08.2011 - 08.2014
Associate of Arts - Liberal Arts and General Studies
Bergen Community College
- Mediical Terminology
- Dental Coding
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