Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Sunaina Bindra

Houston,TX

Summary

Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Operations

Winners Circle Group of Texas
12.2022 - Current
  • Supervised QMHPs as needed to ensure effective service delivery.
  • Assisted in shadowing new Qualified Mental Health Professionals post-training.
  • Facilitated leadership meetings and training sessions for management staff and clinicians.
  • Participated in recruitment and retention strategies for staffing needs.
  • Oversaw community involvement initiatives to enhance company presence.
  • Attended weekly upper management meetings to discuss financial statuses and metric overviews.
  • Processed payroll accurately and efficiently to maintain employee satisfaction.
  • Collaborated with Executive Admin to ensure accurate client data management.

Team Lead Supervisor

Winners Circle Group of Texas
01.2022 - 12.2022
  • Assist with the supervision of QMHP’s (if needed)
  • Assist with shadowing new QMHP’s at the completion of training (if needed)
  • Case management services with clients that include but are not limited to: Connecting the client/guardian to services in the community of treatment planning meetings to assist with ISP’s, etc.
  • Reaching out to the client’s therapist/psychiatrist/case manager to ensure everyone is on the same page
  • Enrolling clients in services beneficial to their growth.
  • Weekly meeting with Clinician for supervision
  • Attending any trainings pertaining to role
  • Attending/leading bi-weekly team meetings
  • Report any issues/concerns to Director of Operations
  • Weekly meeting with Director to report on issues/progress with QMHP’s

Counselor and Client Advocate

DAYA, INC.
01.2021 - 01.2022
  • Counselor and client advocate for South Asian clients with history of domestic violence, sexual abuse, immigration and transcontinental abandonment, financial and cultural abuse.
  • Carried out all Case Management assessments, payment requests, client files, HIPPA encryption services and provided group counseling in art and cooking, for healing through the various forms of creative expression.
  • Managed an average caseload of 41 clients (NEW) a month.
  • Responsible for all financial documentation and diagnostics of client trauma and mental health disturbances.
  • Provided in person and Telehealth counseling sessions for clients.
  • Documented all services provided into the OSNIUM encrypted database for grant assessment and budgeting.

Executive Director and Regional Sales/Marketing Director

KHS HOSPITALITY LLC DBA OAK SHADOWS ASSISTED LIVING
Houston, TX
01.2010 - 01.2021
  • Supervise overall day to day operation of the community to ensure the highest quality operation in accordance with company standards and resident satisfaction.
  • Increased profits by 72% in one year through restructure of business line resulting in a stable 40% profit margin for the year 2017.
  • Manage community budget and analyze financial statements, maintain budget accountability, anticipate and minimize negative budget variances and deficits.
  • Create new streams of revenue through consistent monthly financial audits to capture potential revenue as well as implemented new monthly professional service charges.
  • Surpassed revenue goals in seven consecutive quarters.
  • Managed, recruited, hired and trained a team of 42 professionals.
  • Served as Administrator and Safety Officer of entire OAK SHADOWS RETIREMENT & ASSISTED LIVING Community.
  • Developed and implemented admission procedures to maintain an optimum occupancy rate.
  • Directed the ongoing development of senior management with diversity training.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with clientele and the medication, housekeeping, maintenance, kitchen, front office departments to achieve optimum clientele growth and retention.

Regional Director of Sales and Marketing

KHS HOSPITALITY DBA METRO 22, INC.
New York, NY
06.2010 - 06.2016
  • Extensive accounting and operations management professional responsible for receivables and payables of approximately $10-$15 million in sales per season.
  • Recognized leader with a documented track record of reducing risk and costs by eliminating unnecessary contracts and expenses.
  • Lead to acquiring bottom-line profitability.
  • Responsible for complete office administration, records reconciliation and management, head of accounts payable/receivable, tax form preparation, payroll processing, all internal controls, invoice generation, international outsourcing, strategic and financial planning.
  • Held and executed CPA/financial audits every quarter to offer recovery of lost/damaged merchandise, outstanding payments, collections, markups on over 500 styles of garments.
  • Coordinated with partnered warehouses to maintain track of units sold, damaged, sold for clearance, lost and/or returned to manufacturing factories all around the globe.

Education

Master of Science - Mental Health Counseling

Capella University
Minneapolis, MN
12-2023

Bachelor of Science - Pyshcology And Biology

George Washington University
Washington, DC
05-2010

Skills

  • Project management
  • Financial analysis
  • Payroll administration
  • Data management
  • Regulatory compliance
  • Budget oversight
  • Staff recruitment
  • Client advocacy
  • Training and development
  • Community engagement
  • Team building
  • Performance evaluation
  • Effective communication
  • Financial controls implementation
  • Operational efficiency
  • Cost control
  • Strategic planning
  • Risk mitigation
  • Leadership training
  • Operations management
  • Revenue growth
  • Performance measurement
  • Client assessment
  • Case management
  • Telehealth counseling
  • Community outreach
  • Conflict resolution
  • Interpersonal communication

Affiliations

  • fashion
  • volunteer
  • donate
  • educate
  • advocate
  • going out to eat
  • traveling
  • reading

Languages

Hindi
Professional
Punjabi
Professional
English
Professional
Spanish
Professional
Urdu
Professional

Accomplishments

  • Community liaison of the year 2024
  • LPC licensure through a CACREP
  • NBCC certified
  • Employee of the year
  • Houston Food Bank Advocate of the year 2024
  • APA Behavioral research Awarded for Women's Mental Health 2010

Certification

  • Texas Licensed ALF Manger
  • National LPC-A certification
  • CPR certified
  • SAMA certified
  • CANS/ANSA certified
  • Trauma informed Training certified
  • OIG Texas Compliance certified

Timeline

Director of Operations

Winners Circle Group of Texas
12.2022 - Current

Team Lead Supervisor

Winners Circle Group of Texas
01.2022 - 12.2022

Counselor and Client Advocate

DAYA, INC.
01.2021 - 01.2022

Regional Director of Sales and Marketing

KHS HOSPITALITY DBA METRO 22, INC.
06.2010 - 06.2016

Executive Director and Regional Sales/Marketing Director

KHS HOSPITALITY LLC DBA OAK SHADOWS ASSISTED LIVING
01.2010 - 01.2021

Master of Science - Mental Health Counseling

Capella University

Bachelor of Science - Pyshcology And Biology

George Washington University

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