Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Sunamys Crucet

Manager Proyect
Naples,FL

Summary

Dynamic professional with leadership experience at MiamiDecorini Cabinetry Inc, adept at conflict resolution and enhancing customer satisfaction. Proven track record in inventory management and safety compliance, implementing process improvements that boosted operational efficiency. Committed to fostering team collaboration and maintaining high standards in service delivery.

Overview

2
2
years of professional experience

Work History

PORTER

Devoe Cadillac
Naples
11.2023 - 09.2025
  • Assisted guests with luggage and transportation needs efficiently.
  • Maintained cleanliness and organization in common areas and guest spaces.
  • Operated shuttle services to transport guests to local attractions smoothly.
  • Monitored inventory of supplies and reported shortages as needed.
  • Collaborated with team members to enhance guest satisfaction consistently.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Cleaned common areas following established schedules and prescribed methods.
  • Performed basic maintenance and cleaning.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Greeted customers and provided assistance with their needs.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Assisted in unloading merchandise from delivery trucks.
  • Sanitized frequented areas and equipment using approved supplies.
  • Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Manager Proyect

MiamiDecorini Cabinetry Inc
Miami
04.2025 - 07.2025
  • Managed daily operations of cabinetry projects and workflows.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised team members to ensure efficient project execution.
  • Organized inventory and maintained stock levels of materials.
  • Implemented safety protocols and ensured compliance among staff members.
  • Assisted in the preparation of project timelines and schedules.
  • Communicated effectively with suppliers to streamline material procurement.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategic plans to achieve company objectives.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Ensured compliance with industry regulations and company policies.

Busser

Swan River Seafood Restaurant & Fish Market
Naples
11.2024 - 05.2025
  • Cleared tables and removed dishes to maintain a clean dining environment.
  • Assisted servers with food and beverage service during busy shifts.
  • Organized dining area and ensured proper table settings for guests.
  • Stocked supplies and maintained cleanliness in service areas.
  • Collaborated with kitchen staff to expedite the flow of service.
  • Responded promptly to guest requests and needs throughout the meal.
  • Monitored dining room for cleanliness and addressed spills or messes quickly.
  • Supported team members by delivering utensils and condiments as needed.
  • Bussed and reset tables in an orderly fashion.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Took initiative to help others whenever necessary.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Ensured that each table was properly set before seating guests.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Provided assistance to other bussers or waitstaff when needed.
  • Provided quick and efficient clearing of tables between courses.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Expedited food to tables to assist servers during busy periods.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted customers and answered questions about menu items.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Organized storage areas for clean dishes and stocked linens.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Notified manager of issues with equipment or breakage.
  • Communicated effectively with kitchen staff regarding orders placed by customers.
  • Refilled condiments and other supplies at tables and in service areas as necessary.
  • Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
  • Assisted with dishwashing and related kitchen duties as needed during peak times.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
  • Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled and served various beverages for customers.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Stocked displays with new and transferred merchandise.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education

Bachelor of Communications - Comunicacion Social

Universidad De La Habana
La Habana
06-2001

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Safety compliance
  • Inventory management
  • Sanitation protocols
  • Customer relationship management
  • Basic maintenance
  • Time management
  • Leadership experience
  • Team collaboration
  • Shuttle operation

Work Preference

Work Type

Full Time

Timeline

Manager Proyect

MiamiDecorini Cabinetry Inc
04.2025 - 07.2025

Busser

Swan River Seafood Restaurant & Fish Market
11.2024 - 05.2025

PORTER

Devoe Cadillac
11.2023 - 09.2025

Bachelor of Communications - Comunicacion Social

Universidad De La Habana

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