Sunamys Crucet
Summary
Proven customer service expert from DeVoe Cadillac Diller, adept in efficient work ethic and problem-solving. Excelled in enhancing customer satisfaction through professional valet services and skillful communication. Demonstrated quick decision-making and patience across roles, significantly improving guest experiences and operational flow. Mastered POS systems and cash handling, ensuring accuracy and fostering repeat business.
Overview
1
1
year of professional experience
Work History
Valet, Porter
DeVoe Cadillac Diller
11.2023 - 08.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Server, Cashier
Restaurant Di Gusto
04.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cashier
Wendys Restaurant
07.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Licenciatura - Comunicacion Social
Universidad De La Habana
La Habana, Cuba07-2006
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Problem-Solving
- Quick Decision Making
- Ability to Follow Directions
Languages
Spanish
English
Elementary
Timeline
Valet, Porter
DeVoe Cadillac Diller
11.2023 - 08.2024
Cashier
Wendys Restaurant
07.2023 - 11.2023
Server, Cashier
Restaurant Di Gusto
04.2023 - 03.2024
Licenciatura - Comunicacion Social
Universidad De La Habana
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