SUNANTHA SUMATHAI
Sterling,VA
Summary
Dedicated and service-driven Spa Receptionist with two years of luxury hospitality experience at Four Seasons. Strong background in guest relations, spa operations, team support, and problem-solving. Recognized for maintaining calm efficiency during high-volume periods, supporting new team members, and delivering warm, intuitive service aligned with Four Seasons' Golden Rule philosophy. Seeking to contribute leadership, organization, and guest-focused excellence in the Spa Supervisor role.
Overview
2026
2026
years of professional experience
Work History
Spa Receptionist
Four Seasons Hotel
Washington D.C
2023 - Current
- Provide warm, personalized guest service throughout check-in, check-out, and appointment flow for massage, facial, and body treatments.
- Manage daily spa schedule, coordinate therapist availability, and prioritize guest requests to ensure smooth operations.
- Communicate guest preferences, special notes, and service details to massage therapists, estheticians, and locker room attendants.
- Support new team members by assisting with training on procedures, service standards, and front desk operations.
- Maintain retail displays, promote skincare and wellness products, and help achieve sales goals.
- Process payments, room charges, gift cards, and tips accurately while completing opening and closing procedures.
- Assist VIP guests, celebrities, and returning clientele with discretion and exceptional professionalism.
- Serve as Spa Safety Captain, attending monthly safety meetings and ensuring all spa and fitness areas meet safety standards.
- Collaborate with spa management to uphold Four Seasons' luxury service expectations and maintain a peaceful environment.
- Recognized with Four Employee Nominations over two years for exceptional teamwork, service, and professionalism.
Community Counselor
EurAupair International
Sterling, USA
2021 - 2023
- Facilitate cultural exchanges by supporting host families and au pairs with communication, onboarding, and conflict resolution.
- Lead orientations, conduct interviews, and organize cultural activities to strengthen community relationships.
- Provide ongoing support, guidance, and problem-solving assistance to ensure successful program participation.
Preschool Teacher
Crème de la Crème Preschool
Ashburn, USA
2021 - 2022
- Delivered interactive, play-based lessons that supported early childhood development.
- Maintained structured classroom environments with positive reinforcement and strong communication with parents.
Front Desk Receptionist
Kasemsarn Hotel
Chanthaburi, Thailand
2012 - 2014
- Welcomed guests, managed check-in and check-out, and provided information on hotel amenities.
- Ensured accuracy in billing, account management, and room status records.
- Assisted with room readiness checks and coordinated guest requests.
Education
Certificate - Hospitality Management
Cornell University
07.2025
Bachelor of Arts - English for International Communication
Rajamangala University of Technology Tawan-ok
Thailand12.2012
Skills
- Luxury Guest Experience & Service Standards
- Spa Reservations & Scheduling (Book4Time)
- Team Collaboration & Training Support
- Strong Communication & Conflict Resolution
- Cash Handling & Payment Processing
- Retail Product Knowledge & Upselling
- Problem Solving & Time Management
- Multitasking in High-Volume Environments
- Attention to Detail & Organization
Languages
- Thai, Native
- English, Full Professional Proficiency
Timeline
Spa Receptionist
Four Seasons Hotel
2023 - Current
Community Counselor
EurAupair International
2021 - 2023
Preschool Teacher
Crème de la Crème Preschool
2021 - 2022
Front Desk Receptionist
Kasemsarn Hotel
2012 - 2014
Certificate - Hospitality Management
Cornell University
Bachelor of Arts - English for International Communication
Rajamangala University of Technology Tawan-ok