Work History
Education
Skills
Timeline
Generic

Sunasia Black

Niagara Falls,NY

Work History

Housekeeper

Sheraton Hotel & Resorts
06 2024 - Current
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Customer Care Representative

Strategic Financial Services
09 2023 - 01 2024
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.

Medicare Guide

Assurance
06 2022 - 11 2023
  • Managed high-volume caseloads effectively, prioritizing tasks to meet strict deadlines consistently.
  • Contributed towards policy updates by sharing insights from hands-on experience dealing with unique or challenging enrollment scenarios.
  • Collaborated with cross-functional teams for timely resolution of enrollment issues, improving overall customer satisfaction.
  • Maintained up-to-date knowledge on regulatory changes, ensuring compliance in all provider enrollments.

Education

Liberal Arts and Science -

Niagara County Community College
05.2014

Skills

  • Order fulfillment
  • Service standard compliance
  • Creative problem solving
  • Recordkeeping strengths
  • Application support
  • Data recovery
  • Verbal and written communication
  • Customer Relationship Management
  • Inbound phone calls
  • Quality assurance
  • Client communication
  • Documentation and reporting
  • Problem-solving skills
  • Financial eligibility processes
  • Knowledgeable in excel, power point
  • Credentialing data coordination
  • Potential participant assessments
  • Excellent phone demeanor
  • Mathematics skills
  • Customer service background
  • Data entry skills
  • Effective communication skills
  • PPE Compliance
  • Multitasking Abilities
  • MS Office

Timeline

Housekeeper

Sheraton Hotel & Resorts
06 2024 - Current

Customer Care Representative

Strategic Financial Services
09 2023 - 01 2024

Medicare Guide

Assurance
06 2022 - 11 2023

Liberal Arts and Science -

Niagara County Community College

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Sunasia Black