Summary
Overview
Work History
Education
Skills
Timeline
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Sundai Sondela Truth

Sundai Sondela Truth

Huntersville,NC

Summary

Experienced professional with proven expertise in Regulatory Compliance, Financial Crimes Investigations, Business Operations, Customer Support, and Legal Administration. Strong understanding of laws and regulations, with an analytical mindset, exceptional planning skills, and a reputation for professionalism and precision.

Overview

11
11
years of professional experience

Work History

Financial Crimes Specialist/ Preliminary Investigations

Wells Fargo
07.2021 - Current
  • Investigated financial crimes including fraud, identity theft, money laundering, embezzlement, and tax evasion.
  • Conducted comprehensive due diligence and background checks on individuals, entities, and high-risk transactions.
  • Reviewed customer profiles, financial activity, and regulatory watchlists to assess BSA/AML and sanctions compliance.
  • Prepared detailed reports for suspicious activity, identity theft, and financial abuse, escalating findings to senior leadership and government agencies.
  • Analyzed financial data, statements, and bank records to detect fraud and assess risk; supported modeling for financial crime strategies.
  • Utilized knowledge of DDA, Zelle, ACH, Wires, and card products to monitor complex financial activity and ensure compliance.

Document Review Paralegal

Integreon Managed Solutions
03.2019 - 10.2024
  • Reviewed and reported PII/PHI data breaches in compliance with HIPAA, using Relativity and other systems.
  • Conducted incident reviews and client reporting in a timely, accurate manner.
  • Researched and reviewed agreements, ensuring alignment with client policies.
  • Responded to contract-related inquiries and maintained tracking of agreement statuses.
  • Collected and reported legal data in support of client compliance strategies.

Benefits Verification Specialist

Amerisource-Bergen
10.2018 - 02.2019
  • Verified all insurance information needed for billing and collection
  • Ensured medical necessities were completed prior to testing.
  • Informed patients of their financial responsibility for services to be rendered.

Auto Loan Compliance Specialist Contractor

Bank of the West
05.2018 - 08.2018
  • Provided exceptional customer service regarding collection issues, processed and reviewed account adjustments, resolved loan discrepancies and missed payments.
  • Initiated outbound calls and received inbound calls with sensitive information from customers regarding outstanding payments, collecting over $7,000 in customer debt each week.
  • Assisted in negotiating payment agreements and approved arrangements for payment extensions Process cash receipts.

Customer Support/ AML Compliance Analyst

PayPal
04.2015 - 12.2017

Ticket/Gate Service Agent

American Airlines
06.2014 - 04.2015
  • Conducted passenger security screenings, ID checks, and baggage scans using x-ray systems
  • Provided real-time updates on flight schedules and assisted with rebooking and ticketing
  • Delivered high-quality customer service by resolving inquiries and coordinating accommodations for special assistance passengers
  • Processed boarding passes, verified documentation, and managed gate operations
  • Applied airline regulations regarding boarding, baggage fees, and upgrades
  • Supported flight crew check-ins and supervised gate assignments and agent coverage
  • Ensured a smooth travel experience for all passengers, including sensitive or high-priority travelers

Education

Bachelor's Degree - Computer Science

University of North Carolina- Charlotte
Charlotte, NC
12-2026

Associates - Liberal Arts And Sciences

Clinton College
Rock Hill, SC
05-2022

Skills

  • Compliance & Risk: AML/BSA, Regulatory Compliance, Fraud Management, Risk Assessment, Policy & Procedure Oversight, Issue & Investigation Management
  • Research & Analysis: Legal Research, Screening Tools (World Check, Lexis Nexis, Dow Jones, RDC), Transaction Monitoring (SWIFT, ACH, Wires)
  • Technical Proficiency: Microsoft Office Suite, QuickBooks, Relativity, Transcription, Reporting
  • Professional Strengths: Critical Thinking, Written Communication, Time Management, Prioritization, Customer Service, Stakeholder Engagement, Independent Work Ethic, Team Collaboration

Timeline

Financial Crimes Specialist/ Preliminary Investigations

Wells Fargo
07.2021 - Current

Document Review Paralegal

Integreon Managed Solutions
03.2019 - 10.2024

Benefits Verification Specialist

Amerisource-Bergen
10.2018 - 02.2019

Auto Loan Compliance Specialist Contractor

Bank of the West
05.2018 - 08.2018

Customer Support/ AML Compliance Analyst

PayPal
04.2015 - 12.2017

Ticket/Gate Service Agent

American Airlines
06.2014 - 04.2015

Bachelor's Degree - Computer Science

University of North Carolina- Charlotte

Associates - Liberal Arts And Sciences

Clinton College