Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sundar Bose

Salt Lake City,UT

Summary

Motivated Lead Engineer/Architect with 19+ year of IT history positively impacting projects through attention to detail and skilled designs. Achievement-oriented professional possessing expertise in policy and procedure development, technology implementation and staff supervision. Committed to delivering innovative products and solutions while maintaining safety and sustainability. Experience in Leading Endpoint and End Users platform enterprise engineering services & Digital workplace service transformation, continuous service improvement, Unified Endpoint Management (UEM), Mobile Device Management (MDM), Mobile App Management (MAM) and End User Experiences (EUC) services and drive the strategic design, plan & operation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Senior Engineer/Architect– EUC IT Modern Workspace/Digital Workplace Services

Amazon Whole Foods Market
Salt Lake City, USA
06.2020 - Current
  • Design, implementation AWS Amazon scalable workspaces, App Stream, Web Application manager
  • Managing core engineering SMEs, Architects endpoint engineering key initiatives & EUX delivery Design, implementation UEM, MDM MS Intune scalable Cloud infrastructure for end point devices
  • End to end Design, implementation for Intune Autopilot services deployment (Hybrid & AAD Join) Leading the bi-weekly sprint planning and tracking key initiatives and action items Modernize Patch management services for both native and third-party security & hotfixes
  • Design, Implementation of migration from VMware workspace ONE (AirWatch) to MS Intune
  • Design, implementation of Azure Virtual Windows 365 Managing the SCCM/MECM current branch infra, OSD, Software Distribution, Patch management
  • Handling BYOD through Intune App Protection policies and protect company resources from personal and unauthorized access
  • Design, implementation approach Microsoft 365 from traditional environment to modern workspace Design, implementation approach for MDM platforms JAMF pro for Apple (iOS, iPad, MacOS) Endpoints Modernizing end user workspace scalable environment from legacy systems and digital workspaces MS Intune Policies align with Mobile devices and users can access org Apps securely
  • Deploy and manage the patching through update rings via Intune
  • SAAS offers Azure cloud and Modern digital workplace support
  • Migration & Deployment Approach for Line of Business (LOB), Office 365, Store & Win32 Apps Design, Implementation approach for Microsoft Defender ATP Discovery/scoping calls to understand customer’s current environment
  • Multiple Assessment with customer environment for scoping, planning, and schedule PoC approach
  • AWS Amazon Workspaces implementation Operations Architecture support design for Endpoint technologies like MS Intune, JAMF prof & Workspace ONE Keep monitoring endpoints in MS Intune & MEM/SCCM healthy and manage the compliance policies.

Lead Consultant/Architect – EUC Digital Workplace Services

Cognizant Technology Solutions
Santa Clara, USA
04.2020 - 06.2020
  • Leading 10+ SME & Core team members as part of onshore & offshore delivery with multiple layers Design, Implementation SOTI ONE mobility platform
  • Handling Endpoint security per CIS benchmark and NCP defined by NIST
  • Define the business and IT requirements, develop the solutions, and participate in implementation
  • Designing & planning SCCM/MECM - App distribution, Patch distribution, OSD management
  • Leading End to End Windows 10 migration solution & implementation, operational support
  • Day to Day Desktop engineering Support and operations management
  • End to end life cycle management of PC images windows 10
  • Design and built Windows 10 image customization using MDT 2013 Performed hardware refresh project for <100 sites across globe
  • Administering & Managing end to end deployment for O365 migration from On-premises support
  • Windows 10 Refresh includes OS customization (SysPrep, MDT 2013) and GPO Responsible for Performing ticket analysis, identify the improvement scope
  • Perform automation and track it to left shift the activities
  • Improve First level resolution for end user services.

Principal Consultant - Architect – Digital Workplace Services

Infosys Technologies Ltd
Salt Lake City, USA
11.2017 - 03.2020
  • Designed, implemented, and maintained hardware/software resilient infrastructure solutions, Unified monitoring solution approach whereby providing the end user experience
  • Executed migration for Office 365 from traditional office enterprise environment
  • Supported Office 365 customization as per business demand
  • Implemented and customized Office 365 for MDM & Windows 10 devices Post implementation helped with Office 365 training for end users and Operation support team
  • AD user management control and role-based administrations Identity management services through Azure AD and Office 365 Assessing & recommending migrations from traditional workplace services to Modern management Executed multiple projects from traditional workplace to modern digital workplace
  • SAAS offers Azure cloud and Modern digital workplace support
  • Implementation approach for Microsoft Defender ATP Providing Disaster Recovery / Business Continuity solutions and implementations Handling Projects, Datacenters/Infrastructure, Transformation, Resiliency Management of onsite and off-shore Architect & Delivery teams Managing Architecture committee meetings and involving the decision-making process Define the business and IT requirements, develop the solutions, and participate in implementation
  • Recommending industries' best practices & concepts such as ITSM/ITIL Designed and delivered detailed infrastructure architecture reliable and scalable solutions
  • Windows Server & Desktops in place upgrade & new onboarding methods using SCCM deployments
  • Implementations & design OSD images, Task Sequences, App management & Patch management Providing best practices recommendations for AD domain, OU, User groups and GPO Troubleshooting guidance for all SCCM OSD imaging, Application, patching
  • Driving governance meetings with executive leadership to ensure that, daily operations in control.

Senior Consultant & Lead EUC – Digital Workplace Services

Cognizant Technology Solutions
Foster City, USA
06.2011 - 11.2017
  • Driving an End to End Infra Delivery for global regions daily Ops & project delivery
  • Application distribution, Patch distribution, Office deployment application management
  • Leading End to End Windows 10 migration solution & implementation, operational support
  • Performed hardware refresh project for <100 sites across globe
  • Administering & Managing end to end deployment for O365 migration from On-premises support
  • Responsible for Performing ticket analysis, identify the improvement scope
  • Train the team members according to the project requirements and bring them to the level
  • Implemented More Value Adds to the customers on right Time to increase the quality productivity
  • Developed common as well client specific update tool for windows installers
  • Implemented Six Sigma Green Belt to reduce the process cycle time for repackaging process
  • Handling six sigma decision making tools and concepts to analyze Problem Management
  • Identify & provide the root cause analysis (RCA) for all the major incidents & reported issues
  • Adhere to strong delivery ITSM process with the quality procedures and process improvement
  • Driving end to end major incident calls and participates till the end of issue resolution.

Technical Consultant – End User Services

Accel Frontline Limited
Bangalore, India
05.2010 - 04.2011
  • End to End desktop engineering for End Users infra support delivery & Operations
  • SCCM Administration (2007) including deploying OS/OSD Task Sequences Maintaining Task Sequences including Driver Packages and OSD Boot Images Gathered Requirements, Packaging, Testing and Deploying Software packages
  • Created Active directory groups for the packages.

Asst. Systems Engineer

Tata Consultancy Services
Bangalore, India
12.2006 - 05.2010
  • Delivery based on ITIL services Release management
  • Creating MSI for legacy applications based on the client standards
  • Customizing applications according to Client Requirement and standards Creating the MSTs for vendors supplied by MSI
  • Creating the response files for the setup created by installing shield admin studio
  • To improve workstations security standard by reducing workstation privileged access Creating the packages instances in SCCM for pre-production Testing the packages in the Locked down Environment Providing Internal Quality Assurance for entire team

Customer Services Engineer

CMS Computers Limited
Bangalore, India
04.2006 - 12.2006
  • Deploy the MSI packages using Windows 2003 ADS
  • Involved in AD 2k3 domain controller implementation
  • Load / Repair Systems software and Application software
  • Handling Desktops and printer applications issues
  • Handling end user apps & desktops issues
  • Involved in Datacenter design and implementation.

Education

Bachelor of Engineering in Electronics and Communication -

Madurai Kamaraj University
01.2003

Skills

  • Expertise in End point core Engineering, Mac OS, MDM, MAM, Windows 7/10/11
  • MECM/Intune/JAMF Pro Design, Core Engineering, Implementation, Migration & Administration
  • Endpoint security, Threat protection and configuring Alert Management and critical assessment
  • Zero touch Endpoint deployment like Windows & MacOS, Managed Apps using MDM platforms
  • Zero touch deployment is managed through JAMF pro for MacOS Big sur, M1, Catelina etc
  • Managing the endpoint App protection policies, disk encryption using File Vault for MacOS
  • Expertise on Amazon workspaces, Digital transformation, Intune, JAMF Pro, AirWatch, SOTI, IoT
  • Implemented multiple projects in Azure MS-Intune, JAMF Pro, Amazon Workspaces & AirWatch
  • Window Autopilot deployment using MS Intune & SCCM/MECM Co-Management Azure Cloud Services
  • Azure Virtual Desktop AVD/WVD Extensive implementation knowledge with specialized MS training
  • Core engineering, design, and implementation for Amazon workspaces (AWS) VDI platform
  • Managing Citrix environment and deploying Applications through Citrix installation manager and MDM
  • Good understanding of MS Intune Architecture & Integration with O365, Azure AD
  • Good understanding on Microsoft defender ATP (Advanced Threat Protection) with Intune integration
  • Strong experience in MS Intune administration & Computers, Device management, deployment
  • Strong experience in VMware AirWatch (Workspace ONE) Endpoint Device management, deployment
  • Strong experience in Implementation for JAMF pro for Apple MacOS, iOS device management
  • Good understanding on end users unified technologies like Teams, Zoom, Skype
  • Sound skills on Networking, telecom basics and Load balancer server management
  • PowerShell, VB scripting Automation for end point routine tasks
  • Patching Management using SCCM/MECM 2002 & Latest Current Branch version
  • Expert in building OSD Zero Touch & Lite Touch via SCCM 2012 R2 & MDT 2013
  • Depth working experience Packaging tools – Wise & Install Shield Admin Studio, MDT 2013
  • ITSM Ticketing Tools – Service Now, Remedy Change, Incident & Release Management
  • Lead People, Process, Technology management and align with organizational goals
  • Ability to lead and handle the Executive (CXO) level governance and strategic decision-making calls
  • Strong and effective communication with business stakeholders and Leaders
  • Ability to handle extremely critical services in Modern management
  • Leading Digital Transformation projects and innovation ideas execution
  • Experience in handling End-to-end Service Delivery, operations, Program & People management
  • Experience in driving an End-to-End Transition to Steady state delivery within agreed milestones
  • Experience in presenting executive level governance calls such as weekly, monthly, QBR Governance
  • Find improvement opportunities driving an Automation, Left shift & Idea Service improvement plan

Certification

  • Post-Graduation Program – Cloud Computing Architect (University of Texas)
  • Administering Microsoft System Center Configuration Manager and Cloud Services Integration
  • Certified EX0-101 ITIL V3 Expert level certification
  • Modern Desktops, Microsoft 365, Azure Intune, MDM, MAM, and Autopilot

Timeline

Lead Senior Engineer/Architect– EUC IT Modern Workspace/Digital Workplace Services

Amazon Whole Foods Market
06.2020 - Current

Lead Consultant/Architect – EUC Digital Workplace Services

Cognizant Technology Solutions
04.2020 - 06.2020

Principal Consultant - Architect – Digital Workplace Services

Infosys Technologies Ltd
11.2017 - 03.2020

Senior Consultant & Lead EUC – Digital Workplace Services

Cognizant Technology Solutions
06.2011 - 11.2017

Technical Consultant – End User Services

Accel Frontline Limited
05.2010 - 04.2011

Asst. Systems Engineer

Tata Consultancy Services
12.2006 - 05.2010

Customer Services Engineer

CMS Computers Limited
04.2006 - 12.2006

Bachelor of Engineering in Electronics and Communication -

Madurai Kamaraj University

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