Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
ADDITIONAL INFORMATION
Generic
Sundar Srinivasan

Sundar Srinivasan

Phoenix,US

Summary

Dynamic and results-oriented IT Global Client Partner managing a P&L of $200M with 25 years of extensive experience in driving strategic client relationships, leading large-scale digital transformation initiatives, and delivering innovative technology solutions across diverse industries. Proven track record of managing global accounts, fostering C-level partnerships, and leading high-performance teams to achieve revenue growth and client satisfaction. Adept at navigating complex organizational structures and aligning technology strategies with business goals.


As a Global Client Partner led a comprehensive and targeted engagement strategy to secure the high-value GCC deal ($180M). The approach began with in-depth market research and a thorough understanding of the client’s regional challenges, strategic objectives, and cultural nuances. Building strong relationships with key stakeholders and decision-makers was paramount, and multiple executive-level discussions helped align our solutions with their long-term vision.


A customized value proposition was developed, emphasizing our expertise in digital transformation, local regulatory compliance, and scalable cloud solutions tailored specifically for the GCC market. We showcased our successful track record in similar regional projects, demonstrating our commitment to delivering innovative, culturally sensitive, and sustainable technology solutions.


Throughout the negotiation process, transparency and flexibility were maintained, addressing client concerns proactively and offering tailored pilots and proof-of-concept demonstrations. Our team's agility and deep industry knowledge fostered trust and confidence.


By leveraging cross-functional teams—including technical experts, regional specialists, and executive sponsors—the deal was strategically navigated from initial engagement through to contract signing. The result was not only a successful closure but also the beginning of a long-term partnership that aligns with the client’s regional growth ambitions.


This achievement underscores our ability to deliver tailored, high-impact solutions in complex, multi-stakeholder environments, reinforcing our position as a trusted partner in the GCC region.

Overview

27
27
years of professional experience

Work History

Global Client Partner

Cognizant Technology Solutions, CTS
02.2024 - Current
  • Cultivated strong relationships with key stakeholders to enhance client satisfaction and retention.
  • Developed and executed strategic account plans to align services with client needs.
  • Led cross-functional teams to deliver tailored solutions, driving revenue growth and operational efficiency.
  • Analyzed market trends to identify opportunities for service enhancements and competitive positioning.
  • Global Client Relationship Management
  • Strategic Partnership Development
  • Digital Transformation & Innovation
  • Large-Scale Program & Project Management P&L and Revenue Growth
  • Cross-Functional Leadership
  • Negotiation & Contract Management
  • Change Management & Organizational Alignment
  • Banking & Financial Services, Capital Markets


Managing Partner

Prolifics Inc
09.2022 - Current
  • IBM, OCC, Boyd Gaming, Humana, CVS, FCIB, MasterCard, Christensen Farms, Cardinal Financial Corporation
  • Responsible for driving profitable growth for the account by identifying new opportunities and expansion of existing engagements.
  • Responsible for reviewing the account progress in collaboration with delivery partners and operations team on a weekly basis.
  • I am a core team member of the senior leadership team monitoring the account health and progress.
  • Progressive experience delivering consulting services, including team leadership and active involvement in selling professional services.
  • Progressive experience in managing C-level client relationships, including escalation resolution.
  • Managing and Leading 11 large accounts valuing over $100M globally, maintaining a top line GM of 40% with bottom line GM of 25%
  • Responsible for leading the delivery of the above accounts with a consistent CSAT rating 4 out of 5 with existing and new clients.
  • Responsible for managing the P&L and directly reporting to the COO.

Executive Leader

Kforce Inc
07.2020 - 09.2022
  • HPE, HPI
  • Grew account team to over 100+ professionals in 2 years, executing against over 25 concurrent initiatives by leveraging resources across 3 regions, 5 offices, 2 offshore sites and 1 near shore site.
  • Creating and implementing a coherent global project delivery strategy, including improvements to efficiency, budgets, and processes as we scale.
  • Successfully overseeing and delivering projects, ensuring we deliver true impact and value to beneficiaries, users, and partners.
  • Recruiting, developing, and leading a high-caliber global delivery team, including establishing additional regional offices.
  • Managing stakeholder relationships at the highest level, including ministries of health, donors, and implementation partners.
  • Overseeing the privacy team, and building an expert “integrity council” of advisers and board members.
  • Supporting business development in current and future projects.
  • Supporting product development through user feedback.
  • Championing the mission through leadership, advocacy, and action, as we fight to convince the world to change the way it fights poverty.

Vice President – DU Head North America

Inspirisys Solution Inc
06.2016 - 07.2020
  • Clientele: HPE, HPI, American Express, Ridley’s, Safeway, Intel, Fujitsu, Sony
  • As a P&L owner increased declining margins from a low of 10% to 30% and increased profits by adding new more profitable customers and cross selling more products to existing customers
  • Played a key role in opening 5 new accounts with a combined annual value of $50 million
  • Collaborate with multiple service lines, innovation teams and business teams within the organization to formulate a business plan and execute it for the account relationship
  • Grew business at rate of 50% on annual basis & overall ownership of top line revenue in excess of $75 MM annualized
  • Vetted over 10 potential new strategic partnerships to expanded and/or strengthen our presence in the market, partnership ensured double digit revenue growth 2016-2020.

Senior Director

Infosys Limited, American Express
08.2012 - 06.2016
  • Visa, Western Union
  • Approve strategic work plan goals to include, but not limited to, gross margin, client retention, and renewal and up-sell targets for the business division
  • Accountable for managing profit, revenue and gross margin
  • Provide oversight to Sr Directors and their teams to ensure follow-through on client satisfaction, operational efficiencies and cross functional alignment
  • Provide division-relevant organizational planning and talent alignment to align job functions to business needs
  • Partnered with sales directors, VPs, and sales representatives to ensure they and clients received vital support from the account management team to grow business and exceed $125 million in budget sales revenues
  • Supervised and motivated account management team to facilitate exceptional service delivery of new and ongoing orders for consumer marketing data to small, medium, and Fortune 500 companies.

Account Director (Sales, Delivery & Operations)

ATOS Syntel
07.2008 - 08.2012
  • Clientele: American Express
  • Demonstrated sales and marketing skills that led to an over 30% growth in the company the first year for American Express GBT portfolio
  • Developed structured advertising campaign to increase brand recognition, including incentive programs and literature resulting in increased customer base
  • Maintained high quality client relationships, through effective communication implementation and service of customer accounts resulting 90% customer retention and satisfaction
  • Achieved overall account mining / growth with percentage of >50% in FY10 – FY12

Program Director

Cognizant Technology Solutions US Corp, American Express
11.1998 - 07.2008
  • Lead as a Project Director for multiple million-dollar engagements, resulting in over $10M repeat business YoY &as a value addition implemented a PMO process at the client base
  • Organized and lead program reviews and general operation reviews for senior management
  • Provided program leadership on schedules, software plans, building plans, core teams, issue tracking and regulatory compliance to launch programs successfully
  • Responsible in charge of product quality for all the business units, defining optimized processes for resource allocation, increasing automation and deploying new tools
  • Managed cross geographical team (100+), and 5 managers in the US, 3 in UK and 2 in Asia
  • Demonstrated the ability to plan and execute successful programs, author detailed cost and schedule reports, understand/modify contracts, provide financial projections, managed auditable accounting records and conduct technical, customer and management reviews.

Education

Organizational Leadership & Strategy Execution Program -

Harvard Business School

Master of Business Administration (MBA) - Sales & Marketing

Institute of Computers and Business Management (ICBM)

Skills

  • Proficient in leadership
  • Client relationship management
  • Strategic business development
  • Coaching and mentoring
  • Staff training/development
  • Employee reviews
  • Effective relationship management
  • Budget planning
  • Recruitment
  • Self-Motivated
  • Flexible in dynamic environments
  • Reliable and accountable
  • Effective interpersonal communication

Accomplishments

  • Managed a team of 250+ staff members.
  • Collaborated with team of 200+ in the development of innovation and niche skills hiring across the organization.
  • Received employee of the year award from the CEO of the organization for effectively turning around the GM from negative 5% to 30% on the positive end.
  • Improve the organizations operating margins from 20% YOY to 30+ YOY working in collaboration with Sales & Delivery Team across multiple service lines.
  • Provided oversight to the recruiting and hiring team on effective and efficient hiring process.
  • Created programs for successful employee retention.

Languages

Hindi
Full Professional

Timeline

Global Client Partner

Cognizant Technology Solutions, CTS
02.2024 - Current

Managing Partner

Prolifics Inc
09.2022 - Current

Executive Leader

Kforce Inc
07.2020 - 09.2022

Vice President – DU Head North America

Inspirisys Solution Inc
06.2016 - 07.2020

Senior Director

Infosys Limited, American Express
08.2012 - 06.2016

Account Director (Sales, Delivery & Operations)

ATOS Syntel
07.2008 - 08.2012

Program Director

Cognizant Technology Solutions US Corp, American Express
11.1998 - 07.2008

Master of Business Administration (MBA) - Sales & Marketing

Institute of Computers and Business Management (ICBM)

Organizational Leadership & Strategy Execution Program -

Harvard Business School

ADDITIONAL INFORMATION

  • Consulting Services
  • Excellent client and service focus, absolute confidence in working with decision-makers from all levels of the organization.
  • Set the long-term strategic direction of the Consulting and Learning Services business.
  • Help the organization maintain and expand a book of business with existing clients, secure new clients and maintain high levels of client satisfaction.
  • Design, report and present research utilizing a broad range of consultative approaches and analytic techniques in a creative manner.
  • Independently or together with sales, author proposals to support and build business.
  • Design, report and present research utilizing a broad range of research approaches and analytic techniques in a creative manner.
  • Act as a single point of contact to the client team on all regional planning activities and deliverables.
  • Understand and document corporate, business unit objectives, strategies and metrics as background knowledge for alignment of real estate with the business.
  • Understand specific business needs for each location.
  • Collect and aggregate market data (including supply/demand, market rents, landlord financial conditions, trends and other pertinent information) to identify market-drive opportunities for cost savings, consolidation, flexibility, control.
  • Delivery Management
  • Working with the executive team to make high-quality decisions and achieve company goals.