Sundar Ayyappan Muthukumarasamy

• Collaborated with Engineering and Supply Chain teams to resolve complex procurement issues in SAP MM, Ariba, and BOD systems
• Led the resolution of 80+ weekly support tickets with a 95% success rate within SLA, improving overall response time by 20%
• Managed Requests for Change (RFC) and Material Status Requests (MSR) to enhance system efficiency and align with client needs
• Coordinated with Supplier Quality teams to ensure approval and release of production components, ensuring adherence to quality and delivery specifications
• Conducted regular design reviews with cross-functional teams to document Quality, Delivery, and Technical requirements using standard templates (e.g., VRF)
• Performed supplier engagement and supported RFQs, leveraging digital auction platforms to secure optimal commercial terms
• Provided on-site support and incident management, enhancing system functionality and improving user satisfaction by 10%

- Assisted in configuring and maintaining network security devices, including firewalls, IDS/IPS, and VPNs.
- Provided technical support for troubleshooting security-related issues and resolving incidents.
- Provided technical support for troubleshooting network connectivity issues, TCP/IP configurations, DNS, and DHCP settings.
- Researched emerging threats, vulnerabilities, and best practices to enhance network defense strategies.
- Diagnosed and resolved Windows/Linux desktop support issues, including Software installations, updates, and patch management.

• Assisted in developing machine learning applications for clients, enhancing object detection module accuracy by 30%
• Worked on converting image files to XML formats to improve training data quality for machine learning models
• Partnered with cross-functional teams to gather and deliver client requirements on time