Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Sundas Pasha

Houston

Summary

Dynamic leader with a proven track record at Parker Drilling, successfully spearheading quality management initiatives that achieved API Q2 certification—the first in the UAE. Expertise in operational streamlining and machine shop setups, complemented by strong team mentorship skills, fosters a culture of continuous improvement. Strategic planning and conflict resolution capabilities have notably enhanced operational efficiency and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Senior Global Quality Manager

Parker Drilling
Houston
04.2017 - Current
  • I am responsible for the development and execution of the Parker Drilling Integrated Management System (IMS) across the organization, ensuring alignment with organizational goals, customer requirements, and compliance with industry standards, API Q1, APIQ2, ISO, and regulatory requirements.
  • I provide a leadership role in maintaining IMS as per industrial requirements, enhancing IMS through operational audits, and continuously improving tools and applications to sustain a robust QHSSET framework.
  • In my current role, I lead and foster a culture of QHSE framework and governance, driving operational excellence by refining company policies and standards across the organization.
  • I collaborate with functional leaders to ensure operations meet and exceed customer expectations, while complying with national and international standards.
  • Main responsibilities include IMS development and maintenance, certification and licensing, audit and compliance, document control, risk management and governance, and API and ISO certification and licensing.
  • Developed and implemented quality management systems to ensure compliance with customer requirements.
  • Provided technical guidance on quality control, inspections, and test activities to support efficient operations.
  • Led the development and implementation of quality management systems in accordance with APIQ1/APIQ2/ISO 9001/ISO14001 and ISO45001 standards.
  • Facilitate and establish a training workshop on root cause analysis and implemented preventive measures to improve service quality.
  • Support machine shop thread license certifications.
  • Established processes for the machine shop product line, manufacturing, and rental services, including inspection and testing activities.
  • Train (technical and management system training) and develop employees in an effort to contribute to overall professional growth.
  • Mentored general managers through monthly meeting awareness discussions and audit results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted with supplier evaluation activities including vendor selection based on criteria such as cost effectiveness, delivery times.
  • Assist with supplier quality performance, conducting audits and assessments to maintain a high-quality supply chain.
  • Develop and assist with the yearly quality budget, as well as the monthly forecasting review.
  • Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed internal audit program, identifying non-conformances and leading corrective action plans.
  • Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
  • Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Represented the company in external audits, demonstrating the effectiveness of the quality management system.
  • Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Global Quality Compliance Manager (QA/QC)

Parker Drilling
Dubai
09.2012 - 04.2017
  • To maintain the global Quality Management System (IMS) for International Rentals (ITS) at Parker Drilling, ensuring compliance with API/ISO standard requirements.
  • I led and managed API/ISO certifications and accreditations, as well as overseeing machine shop product line, product licensing as per API, and premium thread connection licenses.
  • Notably, ITS became the first company to achieve API Q2 certification in the UAE, Abu Dhabi, and Iraq (Kurdistan and Basra) for Fishing and TRS services, an accomplishment under my leadership.
  • Main responsibilities include establishing and maintaining an integrated management system (IMS) in accordance with ISO 9001, API Q1, and API Q2, including HSE standards ISO 14001 and OHSAS 18001, providing technical assistance to the task force, analyzing and reporting to senior management, developing processes, procedures, policies, and plans, managing customer complaints, maintaining licenses, conducting global management system audits, and managing external technical audits.
  • Monitored machine shop operations for compliance of manufacturing practices and regulatory requirements as per industrial and customer requirements.
  • Be the focal point for all machine shop license providers such as GP, Tenaris, Vam etc.
  • Act as a company representative with the customer (ZADCO) and others.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Investigated potential supplier non-conformances by conducting site visits, reviewing documentation, and interviewing personnel at the vendor's facility.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Oversee Inspection and Test activities for machine shop including calibration and validation.
  • Set up a machine shop in various facilities, locations, and achieve API certifications, including machine shop thread license.
  • Select and train internal auditors and oversee all company audits.
  • Support new projects related to machine shop and rental services.
  • Oversee new TRS technology implementation and field test plans.
  • Created risk management strategies to mitigate potential regulatory violations.
  • Investigated customer complaints related to product quality or safety, and recommended corrective action plans.

Regional Manager Quality (QA/QC) Europe, Middle East & Asia

Parker Drilling
Dubai
09.2010 - 09.2012
  • Manage Quality management system (IMS) for global rental services (ITS) the region, all countries of iTS Parker Drilling within EMEA region which includes UK & Europe, Middle East and Asia Pac
  • Provide leadership for the company quality assurance/quality control process for the region EMEA
  • Main responsibilities include developing and preparing the QA program, providing technical assistance, analysis, and reporting to senior management, conducting quality control inspections, developing process quality control parameters, managing customer complaints, overseeing ISO-9001, API Q1, API Q2, and product specification implementation, managing the premium licensee qualification, developing a regional audit program, and conducting management meetings.
  • Support in setting up machine shop facilities.
  • Resolve customer complaints within the EMEA region and assist in expanding business opportunities within Iraq and AsiaPac.
  • Visit fields, rig sites, and warehouses to lead customer audits and conduct internal audits.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Developed and implemented strategies to increase market share in the region.
  • Oversee maintenance, calibration, inspection, testing, and all Quality Control activities.

Assistant Global QHSE Manager

iTS
Nederland
09.2009 - 09.2010
  • HSEQ corporate assistant for iTS across group of companies which includes Middle East, UK & Europe, Asia Pac and all other Eastern & Western Hemisphere regions
  • Main responsibilities include focusing on the implementation and maintenance of HSEQ programs, increasing the quality and content of HSEQ performance, developing, implementing, and maintaining HSEQ standards, assisting the group with strategic planning, managing ISO-9001, ISO-14001, OHSAS-18001, API Q1, API product licenses, and managing the premium licensee qualification.
  • Lead implementation of IMS processes for PCE rental services in the Netherlands.
  • Assessed potential risks associated with operations, processes, and service delivery to determine appropriate controls, tools, and programs.
  • Set up operational tools and programs suited for PCE NL operations.
  • Monitored and evaluated workplace safety performance through regular inspections and audits.
  • Investigated incidents, accidents, near misses and non-conformances to identify root causes and corrective actions.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Inspected facilities and job sites to identify and correct potential hazards and verify safety and regulation compliance.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Achieved cost-savings by developing functional solutions to problems.

HSEQ / FMR

iTS
Aberdeen
01.2007 - 09.2009
  • Implementation and maintenance of group policies, objectives, IMS, and GMP to ensure full compliance with company, group, client, and governmental HSE requirements.
  • Provide support in developing, reviewing, and monitoring the HSEQ Plan, objectives, and targets.
  • Assist internal in-house calibration of monitoring devices and tools (IMTE).
  • Assists the machine shop with inspection and test activities.
  • Main responsibilities include providing positive leadership, identifying areas of risk, producing HSEQ performance reports, managing customer complaints, developing an internal audit program, and supporting the team in conducting job safety analysis and risk assessments.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

BSc (Hons) IT - Business Information Systems

Middlesex University
London

NEBOSH International General Certificate - Occupational Safety & Health

Certified Lead Auditor - Quality Management System ISO 9001

Certified Lead Auditor - Environmental Management System ISO 14001

Certified Lead Auditor - Health and Safety ISO 45001

Certified Lead Auditor - 5S Housekeeping (Japanese Standards)

Parker General Manager (GM) Academy Certification -

Project Management Certification -

QHSE Professional Diploma -

Professional API Expert APIQ1 And APIQ2

American Petroleum Institue

Skills

  • Operational Streamlining
  • Process Optimization Expertise
  • In-Depth Knowledge of Manufacturing Processes for API Products
  • Expertise in Setup of Machine Shop Operations
  • Strategic Decision-Making
  • Budgeting and forecasting
  • Quality Control Expertise
  • Team Building and Mentorship
  • Sales Proficiency in Rental Products
  • Project Management Expertise
  • Industrial Compliance Expertise
  • Integration of Automated Solutions
  • Strategic Planning
  • Conflict Resolution
  • Effective Team Collaborator
  • Skilled in Cooperative Problem-Solving
  • Coaching Teams
  • Detail-Oriented Approach
  • 6 Sigma, 5S, Lean, and Kaizen proficiency

References

Would be available upon request

Affiliations

  • I have cross-cultural international operational management experience. Contributed to the development and implementation of business strategies that accounted for cultural nuances, and market-specific needs across international operations.

Timeline

Senior Global Quality Manager

Parker Drilling
04.2017 - Current

Global Quality Compliance Manager (QA/QC)

Parker Drilling
09.2012 - 04.2017

Regional Manager Quality (QA/QC) Europe, Middle East & Asia

Parker Drilling
09.2010 - 09.2012

Assistant Global QHSE Manager

iTS
09.2009 - 09.2010

HSEQ / FMR

iTS
01.2007 - 09.2009

BSc (Hons) IT - Business Information Systems

Middlesex University

NEBOSH International General Certificate - Occupational Safety & Health

Certified Lead Auditor - Quality Management System ISO 9001

Certified Lead Auditor - Environmental Management System ISO 14001

Certified Lead Auditor - Health and Safety ISO 45001

Certified Lead Auditor - 5S Housekeeping (Japanese Standards)

Parker General Manager (GM) Academy Certification -

Project Management Certification -

QHSE Professional Diploma -

Professional API Expert APIQ1 And APIQ2

American Petroleum Institue

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