Sunday Cathcart
Cheyenne,WY
Summary
With over 22 years of experience with the State of Wyoming, I've honed my skills in project management and communications, currently at the Department of Enterprise Technology Services and previously at the Wyoming Highway Patrol. I excel in cross-functional collaboration and stakeholder communications, ensuring projects exceed expectations. My approach combines with compassionate care, achieving significant improvements in customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Project Manager
Department of Enterprise Technology Services
05.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Medical Receptionist/Front Desk
Cheyenne OBGYN
09.2022 - 04.2023
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, and check-out.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Responded to correspondence from insurance companies to verify patient's coverage
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
- Managed multi-line phone system and pleasantly greeted patients
- Completed patient referrals to other medical specialists
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Enhanced office productivity by handling high volume of callers per day
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
Dispatcher II
Wyoming Highway Patrol
08.2001 - 06.2022
- Operated telephone and radio equipment to receive requests and reports from state troopers, local law enforcement agencies and traffic management dispatchers.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 calls and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch troopers to calls.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests and Amber alerts.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Responded to daily caller requests with information about assistance and timeframes.
Education
Associate of Arts - Education
Eastern Wyoming College
Torrington, WY08.1994
GED -
East High School Cheyenne Wyoming
Cheyenne, WY05.1991
No Degree - Psychology
University of Wyoming
Laramie, WYNo Degree - Psychology
Laramie County Community College
Cheyenne, WYSkills
- Project Management
- Project tracking
- Requirements Gathering
- Change Control Processes
- Project Planning
- Cross-Functional Collaboration
- Customer Relations
- Stakeholder Communications
- Work flow planning
- Risk Management
- Document Management
- Scope Management
- Project scope
- Technical understanding
- Team Bonding
- Agile Methodology
- Meeting facilitation
- Project Scheduling
- Online Systems Tyler Cad, Epic and NCIC
- Organization and Time Management
- Taking Patient Histories
- Overseeing Front Desk
- Data Entry Software
- Customer Inquiries
- Compassionate Care
- Team Goals
- Medical Records Verification
- Patient Information Collection
- Exceptional Attention to Detail
- Data Integrity
- Patient Engagement
- Typing skills over 22 years
- Communications skills over 22 years
- Multitasking
- Records management
Enjoy spending time with my family.
I have a big family and we are fortunate enough to all live here in Cheyenne. We like to gather for family celebrations, holidays and we come together for football on Sundays. I enjoy raising my two 11 year old kids, who keep me busy with soccer, football, basketball and volleyball. We enjoy the outdoors and spending time in Glendo, Wyoming.
Timeline
Project Manager
Department of Enterprise Technology Services
05.2023 - Current
Medical Receptionist/Front Desk
Cheyenne OBGYN
09.2022 - 04.2023
Dispatcher II
Wyoming Highway Patrol
08.2001 - 06.2022
Associate of Arts - Education
Eastern Wyoming College
GED -
East High School Cheyenne Wyoming
No Degree - Psychology
University of Wyoming
No Degree - Psychology
Laramie County Community College
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