Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sunday Dorsey

Sunday Dorsey

Dallas,TX

Summary

Dependable and detail-oriented professional with extensive experience in security operations and commercial driving. Skilled in operating various types of vehicles, conducting pre-trip and post-trip inspections, and ensuring safe and timely transportation of goods. Proven ability to enforce safety protocols, maintain secure environments, and respond effectively to emergencies. Adept at delivering exceptional customer service, managing schedules, and navigating diverse routes under tight deadlines. Equipped with strong communication, organizational, and problem-solving skills, along with certifications in armed and unarmed security. Committed to professionalism, integrity, and exceeding expectations in all assigned responsibilities. Willing to relocate: Anywhere

Overview

8
8
years of professional experience
1
1
Certification

Work History

Armed Security Officer

USAPD-Dallas
06.2024 - 02.2025
  • - Monitored and reported security incidents to ensure a safe environment.
  • - Conducted building inspections and monitored checkpoints.
  • - Drafted detailed incident and activity reports.
  • - Provided consistent surveillance to secure the premises.

Driver

Dak 7 Freight Services-Dallas
01.2023 - 05.2024
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Transported patients and clientele using vehicles between medical facilities.
  • Participated in annual training to maintain Florida commercial driver's license certification for medical transport.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer
  • Communicated with patients and healthcare workers in English.
  • Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Completed mechanical checklist prior to each shift, monitoring functionality of va

Site Supervisor/Security Officer

Platinum Security Services-Dallas
02.2022 - 12.2023
  • - Assisted visitors, team members, and patients with security inquiries and requests.
  • - Monitored facility activities and addressed safety issues promptly.
  • - Verified identification badges and granted authorized access to restricted areas.
  • - Reported facility status updates and escalated issues to management.

Front Desk Receptionist

Mayo Clinic-Garland
06.2021 - 03.2022
  • Managed the patient check-in/check-out flow, collected patient information, updated and maintained patient information, and scanned insurance information into patients' EMR.
  • Ran scheduling for patients and doctors via Outlook, and reached out to reschedule within 72 hours of cancellation.
  • Collected patient payment information, audited the daily superbills, and provided payments and payment documentation to the business office.
  • Triaged incoming phone calls, forwarding them in a timely manner to the appropriate person based on urgency.
  • Texted, emailed, and called patients with appointment reminders, decreasing no-shows

Grocery Stocker

Dollar Tree and Family Dollar-Dallas
07.2019 - 05.2021
  • Took inventory or examine merchandise to identify items to be recorded or replenished
  • Answered customers questions about merchandise and advise customers on merchandise selection.
  • Managed inventory by stocking shelves, rotating stock and removing damaged products
  • Read work orders or receive oral instructions to determine work assignments or material
  • Equipment needs
  • Recorded numbers of units handled or moved, using daily production sheets or work tickets.
  • Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
  • Helped customers with questions, problems, and complaints in person and via telephone.

Non-Commissioned Officer

Allied Universal-Dallas
08.2019 - 12.2019
  • - Conducted surveillance and monitored alarm systems to detect potential threats.
  • - Performed vehicle and belonging inspections to enforce security policies.
  • - Responded to security breaches in a timely and efficient manner.
  • - Ensured a safe and secure environment through proactive threat identification.

EVS Housekeeping

Baylor Scott & White Health-Houston
05.2018 - 12.2018
  • Responsible for maintaining a sanitary environment, cleaning and sterilizing all areas in the hospital, coordinating duties with a team of up to 30.
  • Tasks Cleaning, sanitizing, disinfecting, room organizing, and customer service with patients and relatives.
  • Upkeep and cleaning of the laboratory, x-ray, lobby, offices, and emergence rooms after the patients left.
  • Also did the upkeep of all hallways and floors:
  • Would clean bio-hazard waste and dispose of it properly.
  • Cleaned rooms and bathrooms mainly:
  • Performed daily cleaning tasks such as dusting, cleaning and disinfecting vents, furniture, woodwork, bathroom fixtures, showers, whirlpools and

Team Lead

Wendy's
11.2016 - 01.2017
  • Adept in serving drive-thru and providing walk-in customers with optimal customer service.
  • Remain knowledgeable and up-to-date about menu offerings and promotions.
  • Prepare food and drinks properly.
  • Successfully complete 8-hour shifts, standing and moving for extended periods of time.
  • Adhere to all food safety regulations.
  • Enthusiastically collaborate with other team members to meet goals and promote the company brand.
  • Handle miscellaneous tasks as needed to support the team's Goals

Education

High School Diploma - undefined

Duncanville High School
Duncanville, TX
06.2020

Skills

  • Customer Relations and Conflict Resolution
  • Logistics Coordination and Commercial Driving
  • Strong Time Management and Organizational Skills
  • - Security and Risk Assessment
  • Proficient in Microsoft Office and Security Systems

Certification

  • Armed Security License
  • Guard Card
  • CPR Certification
  • Driver's License

Timeline

Armed Security Officer

USAPD-Dallas
06.2024 - 02.2025

Driver

Dak 7 Freight Services-Dallas
01.2023 - 05.2024

Site Supervisor/Security Officer

Platinum Security Services-Dallas
02.2022 - 12.2023

Front Desk Receptionist

Mayo Clinic-Garland
06.2021 - 03.2022

Non-Commissioned Officer

Allied Universal-Dallas
08.2019 - 12.2019

Grocery Stocker

Dollar Tree and Family Dollar-Dallas
07.2019 - 05.2021

EVS Housekeeping

Baylor Scott & White Health-Houston
05.2018 - 12.2018

Team Lead

Wendy's
11.2016 - 01.2017

High School Diploma - undefined

Duncanville High School

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