Summary
Overview
Work History
Education
Skills
Timeline
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SUNDAY JAMES

Frisco,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Server

54th St
09.2023 - Current
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

Rotolos
05.2023 - 09.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Patient Care Coordinator

McKesson
10.2021 - 05.2023
  • Managed approximately 80-120 incoming calls per day from patients.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Placed on special projects assigned by supervisors to handle patient care more efficiently.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Scheduled shipments for insulin, oncology, and mental health medications while keeping patient informed and transferring to pharmacists for additional questions.
  • Documented adverse events such as loved ones passing, as well as talking to family members in such instances.

Server

Red Lobster
09.2022 - 05.2023
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.

E-Commerce Lead

Kroger
05.2021 - 10.2021
  • Wrote out schedules for 20+ people
  • Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
  • Handled payments with high accuracy, minimizing bookkeeping errors and customer service issues
  • Managed 10-20 people including training them and constant improvement
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Frozen Food Department Manager

Kroger
05.2020 - 05.2021
  • Assigned work schedules and tasks to other team members
  • Provided effective coaching and feedback to enhance team's performance and drive true accountability
  • Supervised and trained current and new stocking team members on all relevant department expectations
  • Monitored damaged merchandise and ensured proper protocols
  • Maintained backroom standards aligned with company guidelines
  • Ensured cleaning and rotation programs were embraced
  • Reviewed and evaluated employee performance and provided leadership opportunities for professional development
  • Attended managers' meetings to report on inventory and sales for parts department
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
  • Managed parts inventory and protected company assets by improving inventory management
  • Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Sales Representative

Texas Family Fitness
02.2020 - 04.2020
  • Handled customer situations by making amicable decisions for customers and company
  • Cold called prospective customers
  • Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
  • Developed sales strategies and implemented with customers
  • Assisted new and existing customers in account set ups and cancellations
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Engaged customers and built connections to drive long-term sales
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

Education

High School Diploma -

Collin College
Frisco, Tx

Skills

  • Customer Service
  • Filing and Recordkeeping
  • New Hire Training
  • Communication and Interpersonal Relationships

Timeline

Server

54th St
09.2023 - Current

Bartender

Rotolos
05.2023 - 09.2023

Server

Red Lobster
09.2022 - 05.2023

Patient Care Coordinator

McKesson
10.2021 - 05.2023

E-Commerce Lead

Kroger
05.2021 - 10.2021

Frozen Food Department Manager

Kroger
05.2020 - 05.2021

Sales Representative

Texas Family Fitness
02.2020 - 04.2020

High School Diploma -

Collin College

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