Sunday Juarez
Artesia,New Mexico
Summary
High-energy Store Manager with unmatched work ethic, bringing extensive experience in customer relations. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as an excellent sales aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Director
ASHLEY FURNITURE / ARTEISA HOMECENTER LAZY BOY
11.2020 - Current
- Maintains inventory of more than two million dollars
- Establishes and maintains vendor relationships
- Increased return customers by 78%
- Trains sales associates
- Maintains customer relationships
- Writes and delivers quotes to clients
- Purchases all merchandise
- Supervises all employees
- Responsible for all business operations
- Schedules and dispatches all deliveries
- Oversees all warehouse receiving
- Sales
- Responsible for visual merchandising
- Resolves customer complaints
- Handles all community outreach.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
ASHLEY HOME STORE
03.2020 - 11.2020
- Keeps up supplies and inventory
- Key in maintaining customer relationships
- Trains sales associates
- Maintains sales of over 1.5 million.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales
ASHLEY HOME STORE
01.2019 - 03.2020
- Top sales associate
- Sold over 1 million dollars in first year
- Superior customer service
- Enters data for sales, inventory and customers.
- Managed 10 sales territories and analyzed customer preferences to determine sales potential and increase profits.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Analyzed daily sales figures and developed strategies to increase sales.
- Taught sales concepts and practices to sales team of 10 employees.
Education
CERTIFICATION - Interior Design
New York Institute of Art And Design
New York, NY05.2024
Global Procurement and Sourcing - Procurement
Rutgers Business School
New Brunswick, NJ01.2024
Mass Communications And Photojournalism - Mass Communications And Photojournalism
Defense Information School
Fort George G Meade, MD07.2008
Skills
- Exceptional Customer Service
- Sales
- Marketing
- Product Knowledge
- Operations Management
- Retail Inventory Management
- Friendly and Positive
- Multitasking and Organization
- Problem-Solving
Affiliations
- Photography
- Video
united states navy, retired
20 years, September 1998 to December 2018
clearance
SECRET
awards
- Navy Achievement Medal - ( 5 awards)
- Joint Service Achievement Medal
- Letter of Appreciation - ( signed by Captain or Above) - (7 awards)
- Letter of Commendation - (signed by Admiral) - ( 2 awards)
- Million Dollar Seller - (2 awards)
Timeline
Store Director
ASHLEY FURNITURE / ARTEISA HOMECENTER LAZY BOY
11.2020 - Current
Assistant Manager
ASHLEY HOME STORE
03.2020 - 11.2020
Sales
ASHLEY HOME STORE
01.2019 - 03.2020
CERTIFICATION - Interior Design
New York Institute of Art And Design
Global Procurement and Sourcing - Procurement
Rutgers Business School
Mass Communications And Photojournalism - Mass Communications And Photojournalism
Defense Information School
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