Sunday Oyebiyi
Business Analyst (Supply Chain And Logistics)
Clausthal, Germany
Summary
Seasoned Business Analyst offering 5 years of supply chain and logistics industry success. Expert on business and supply chain systems requirements, user acceptance testing, and end-user training. Adept in optimizing Supply Chain and Logistics operations through data-driven insights and strategic solutions.
Work History
Business Analyst (Supply Chain and Logistics)
Whytecleon/First Bank of Nigeria Limited
11.2016 - 9 2020
- Collaborated with solution architects to discover intelligent planning solutions, ensuring high-quality implementation and reducing planning cycle time by 20%
- Engaged technical teams to execute performance tests, analyze results, and resolve issues, leading to 15% system efficiency improvement
- Provided expert guidance throughout implementation process, enhancing user satisfaction by 30%
- Implemented solutions from start to finish with customer’s project team, achieving 98% on-time delivery rate
- Trained customers to maximize solution utilization, boosting user adoption rates by 35%
- Documented implemented solutions, improving documentation accuracy by 40% and facilitating better support
- Elicited requirements performed fit-gap analysis, and enhanced solutions for Supply Chain Planning processes, improving efficiency by 20%, leveraging strong analytical skills
- Led cross-functional discussions to finalize end-to-end solutions across Sales, Finance, Procurement, and Logistics, integrating System Integration skills, which resulted in seamless integration with zero downtime
Service Executive
Insourcing Limited
09.2014 - 10.2016
- Maintained 98% client retention rate over year by effectively managing and resolving client disputes.
- Implemented feedback-driven changes that reduced customer complaints by 40% within six months.
- Achieved 25% increase in positive customer feedback scores by addressing common concerns identified through trend analysis.
- Improved service delivery time by 20% through process optimization based on performance metric reviews.
- Reduced operational costs by 15% by streamlining workflows and eliminating inefficiencies
- Successfully managed 50% increase in workload during peak periods without any decline in service quality.
Education
M.D. - Logistics And Materials Management
02.2021 - 05.2023
- Professional Training on the use of SAP ERP, SaaS and Cloud Infrastructure
- Study Abroad: Clauthal University of Technology Germany, Department of Technical Management 2021-2022
- Erasmus+ Traineeship Scholarship Recipient (Summer 2021) Valencia, Spain
- Thesis: Alignment of Information Systems with Supply Chain Digital Transformation
Bachelor of Science - Business Management
10.2013 - 08.2018
- Capstone Project: Review of Management Information Systems, [Functional and Non-Functional Requirement gathering, Documentations, cost benefit analysis and systems testing]
No Degree - Technology
07.2008 - 10.2010
- Technical Training
Skills
Requirements Gathering & Documentations
undefinedAffiliations
Council of Supply Chain Management Professionals (CSCMP)
Timeline
Czestochowa University of Technology - M.D., Logistics And Materials Management
02.2021 - 05.2023
Business Analyst (Supply Chain and Logistics) - Whytecleon/First Bank of Nigeria Limited
11.2016 - 9 2020
Service Executive - Insourcing Limited
09.2014 - 10.2016
Joseph Ayo Babalola University - Bachelor of Science, Business Management
10.2013 - 08.2018
Federal Polytechnic Ede - No Degree, Technology
07.2008 - 10.2010
Additional Information
- Traineeship (Systems Development) Summer 2021
Express SL, Valencia Spain
Project planning and scheduling developers, Functional and Non-Functional Requirements gathering, Collected quantitative and qualitative data from potential customer groups, Performed Market research for Asia and African markets, Competitor analysis of African markets, managed contents, performed google analysis and SEO tasks
- Student Part Time Job
P&G Gillette, Lodz Poland
Production, Packaging and Distribution logistics
- Student Part Time Job
Richard Bretschneide GmbH (C/O BS Webber) Goslar Germany
Production Logistics and Packaging
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Similar Profiles
GBENGA AIYEJUTOGBENGA AIYEJUTO
Customer Service at First Bank of Nigeria plc, Whytecleon Nigeria LimitedCustomer Service at First Bank of Nigeria plc, Whytecleon Nigeria Limited
ABOLADE TAOFEEQ OLOYOABOLADE TAOFEEQ OLOYO
Mobile Money Trade Developer at FIRST BANK OF NIGERIA PLC, WHYTECLEON LTDMobile Money Trade Developer at FIRST BANK OF NIGERIA PLC, WHYTECLEON LTD
ADEWUNI ALAMINAADEWUNI ALAMINA
Team Lead, Messaging, and Collaboration at First Bank Nigeria LimitedTeam Lead, Messaging, and Collaboration at First Bank Nigeria Limited