Sunday Wallace
Fresno,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Las Vegas, NV
10.2023 - Current
- Participated in physical inventory counts to keep information accurate and current.
- Traced missing material and shipments through vendor and customer communications.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Transported items using equipment like forklifts and hand trucks.
Packer Associate
Priority Fulfillment Services
Las Vegas, NV
09.2021 - 04.2022
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
Manager of Operations
Triple A's Cleaning Services
Fresno, CA
02.2011 - 10.2020
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Negotiated contracts with vendors for services necessary for daily operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Oversaw inventory management activities including ordering supplies as needed.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented systems for tracking operational performance metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Created and managed budgets for operational departments and monitored progress against goals.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Engaged with existing and potential clients to gain insight into needs.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Prepared reports summarizing operational results against established goals and objectives.
- Planned and coordinated logistics for large-scale events or conferences.
- Monitored progress by establishing plans, budgets and measuring results.
Retail Merchandiser
PepsiCo
Fresno, CA
10.2017 - 10.2019
- Read orders to verify attributes and quantities of merchandise.
- Assisted customers in selecting appropriate merchandise for their needs.
- Evaluated customer service standards at each location visited during store visits.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Researched potential markets for new products and services.
- Organized product displays in accordance with corporate guidelines.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Inspected stores regularly for proper stocking and display of products.
- Used company provided mobile technology to perform basic job functions.
- Stamped price tags on merchandise, referring to official price lists.
- Generated monthly reports detailing sales figures, inventory levels, and other key metrics.
- Placed products on conveyors for final wrapping and shipment.
- Compared merchandise invoices to items actually received.
- Addressed slow selling products with aggressive pricing action.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
- Analyzed customer shopping habits to identify opportunities for increased sales.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Established relationships with vendors to obtain discounts on merchandise purchases.
- Displayed promotional material such as signs and banners.
- Created visual presentations that effectively promoted products.
- Provided training on merchandising techniques and procedures to new staff members.
- Updated store planograms in collaboration with management.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Established and maintained proper high traffic displays, resulting in [Number]% in increased sales.
Cashier Team Lead
Neighborhood Walmart
Clovis, CA
09.2011 - 10.2016
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Processed payments promptly for customers to exceed productivity standards.
- Analyzed sales data reports to identify trends in customer buying habits.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted customers with locating items within the store when requested.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Performed daily opening and closing procedures for the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
High School Diploma -
Big Picture High School
Fresno, CA06.2017
Skills
- Leadership
- Dependable and Responsible
- Time Management
- Multitasking
- Task Prioritization
- Problem-Solving
- Relationship Building
- Troubleshooting
- Google Drive
- PPE Use
- Interpersonal Communication
- Customer Service
- Planning
- Analytical
- MS Office
- [Type] Software Proficiency
- Organization
- Self-Directed
- Data Management
References
References available upon request.
Timeline
Fulfillment Center Associate
Amazon
10.2023 - Current
Packer Associate
Priority Fulfillment Services
09.2021 - 04.2022
Retail Merchandiser
PepsiCo
10.2017 - 10.2019
Cashier Team Lead
Neighborhood Walmart
09.2011 - 10.2016
Manager of Operations
Triple A's Cleaning Services
02.2011 - 10.2020
High School Diploma -
Big Picture High School
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