April Sunde
Snohomish,WA
Summary
Proven track record in enhancing customer loyalty and streamlining inventory processes, notably at Costco Wholesale. Skilled in problem-solving and organizational abilities, adept at driving results through exceptional service and meticulous attention to detail. Demonstrates strong time management and HIPAA compliance, ensuring efficiency and confidentiality in all operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Logistics/courier
Labcorp
01.2018 - 08.2024
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Drove safely at all times to avoid accidents and harm.
- Completed daily pick-up assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Customer Service Representative
Fred Meyer
11.2012 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled constant flow of customer with minimal wait times.
Inventory Auditor, Vault Clerk, Back-up Payroll
Costco Wholesale
08.1985 - 02.2012
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
- Reviewed daily sales reports and located discrepancies in data.
- Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
- Processed all checks and cash and prepared them for bank deposits.
- Assisted in processing payroll when needed
Education
High School Diploma -
Monroe High School
Monroe, WA06.1982
Skills
- Excellent driving skills
- Working Independently
- Excellent attendance
- Time Management
- Organizational Skills
- Problem-solving abilities
- Multitasking
- HIPAA Compliance
- Customer Service
- Licensed driver in Washington
Timeline
Logistics/courier
Labcorp
01.2018 - 08.2024
Customer Service Representative
Fred Meyer
11.2012 - 12.2017
Inventory Auditor, Vault Clerk, Back-up Payroll
Costco Wholesale
08.1985 - 02.2012
High School Diploma -
Monroe High School