Summary
Overview
Work History
Education
Skills
Timeline
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Sundie Hoffman

Sundie Hoffman

Hewett,TX

Summary


Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills.

Overview

25
25
years of professional experience

Work History

Manager

Soma Intimates
08.2023 - 10.2024
  • Recruited, interviewed and hired employees
  • Opened and closed location and monitored shift changes to uphold successful business needs with limited allowable weekly hours
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used customer service skills to resolve customer concerns and promote loyalty.
  • managed daily deposits

Customer Experience Manager

Athletico
12.2022 - 08.2023
  • preformed all appointment scheduling for clinic
  • entered patient insurance verified insurance requested prior authorization approvals
  • answered incoming phone calls
  • accepted and managed all patient copays
  • authorized key holder for clinic

Lead Pharmacy Technician

Baylor Scott & White
12.2016 - 10.2022
  • Answering patient questions and complaints over the phone
  • Making employee schedules
  • Data entry of prescriptions
  • Counting of all end of day financials
  • Counting of safe and cash on hand
  • Daily deposits
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Lead Pharmacy Technician

Baylor Scott & White
10.1999 - 08.2015
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interview candidates for hire
  • Monthly schedules for technicians and pharmacist

Education

Some College (No Degree) - Dental Assisting

TSTI

Skills

  • Problem-solving skills
  • Insurance billing
  • Quality assurance and control
  • Point of sale systems
  • Customer service
  • Time management
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Shift scheduling
  • Schedule preparation
  • Sales management

Timeline

Manager

Soma Intimates
08.2023 - 10.2024

Customer Experience Manager

Athletico
12.2022 - 08.2023

Lead Pharmacy Technician

Baylor Scott & White
12.2016 - 10.2022

Lead Pharmacy Technician

Baylor Scott & White
10.1999 - 08.2015

Some College (No Degree) - Dental Assisting

TSTI
Sundie Hoffman