Sundie Hoffman
Hewett,TX
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills.
Overview
25
25
years of professional experience
Work History
Manager
Soma Intimates
08.2023 - 10.2024
- Recruited, interviewed and hired employees
- Opened and closed location and monitored shift changes to uphold successful business needs with limited allowable weekly hours
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used customer service skills to resolve customer concerns and promote loyalty.
- managed daily deposits
Customer Experience Manager
Athletico
12.2022 - 08.2023
- preformed all appointment scheduling for clinic
- entered patient insurance verified insurance requested prior authorization approvals
- answered incoming phone calls
- accepted and managed all patient copays
- authorized key holder for clinic
Lead Pharmacy Technician
Baylor Scott & White
12.2016 - 10.2022
- Answering patient questions and complaints over the phone
- Making employee schedules
- Data entry of prescriptions
- Counting of all end of day financials
- Counting of safe and cash on hand
- Daily deposits
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Lead Pharmacy Technician
Baylor Scott & White
10.1999 - 08.2015
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interview candidates for hire
- Monthly schedules for technicians and pharmacist
Education
Some College (No Degree) - Dental Assisting
TSTI
Skills
- Problem-solving skills
- Insurance billing
- Quality assurance and control
- Point of sale systems
- Customer service
- Time management
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Shift scheduling
- Schedule preparation
- Sales management
Timeline
Manager
Soma Intimates
08.2023 - 10.2024
Customer Experience Manager
Athletico
12.2022 - 08.2023
Lead Pharmacy Technician
Baylor Scott & White
12.2016 - 10.2022
Lead Pharmacy Technician
Baylor Scott & White
10.1999 - 08.2015
Some College (No Degree) - Dental Assisting
TSTI