Sundina Sidmore
West Palm Beach,United States
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert (SME) in Agile Methodology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Manager, Corr Technology
Pentagon Federal Credit Union
09.2021 - 11.2023
- Spearheaded the development and implementation of correspondent technology platforms, driving a 25% revenue increase within the first year
- Aligned clear objectives and priorities with business goals, resulting in a 20% increase in product adoption
- Orchestrated cross-functional teams to deliver seamless end-to-end product solutions, averaging 20 projects per quarter
- Implemented agile methodologies, resulting in a 98% improvement in team efficiency and a 50% faster product development cycle
- Enhanced correspondent lending activities, managing a total loan volume of $2 billion annually and documenting a Wholesale product and platform as a viable asset of $1 million
- Collaborated with IT, operations, and compliance teams to successfully implement 10 technology initiatives, optimizing processes and workflows to reduce task completion time by 80% and errors by 15%
- Spearheaded and implemented Agile Methodology across PenFed's lending technology division
- Customized JIRA project management software to be utilized for Agile methodology across cross-functional teams.
Senior Business Systems Analyst
Banc of California
05.2014 - 07.2016
- Identified areas for improvement, increasing efficiency, and reducing costs by 15% through continuous assessment and optimization of business systems and processes.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Analyzed, designed and directly implemented accounting software within the loan origination software.
- Worked alongside 2 other leaders to analyze, implement, write policies and procedures and trained around new federal regulations for entire company.
- Researched and suggested technology solutions to help streamline department functions.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Systems Administrator
New American Funding
11.2012 - 05.2014
- Collected, analyzed, and documented business requirements for systems and processes.
- This involved working with internal departments and understand business needs, identifying gaps, and translating them into technical specifications.
- Designed and evaluated systems and applications to ensure business objectives and requirements were met.
- This involved collaborating with stakeholders and development teams to create efficient and effective solutions.
- Managed user access and permissions within loan origination system
- Developed and performed test plans to ensure quality and functionality of systems and applications.
- This involved conducting user acceptance testing (UAT) and coordinating with stakeholders to address any issues or discrepancies.
- Troubleshoot application issues and coordinated vendor relationships as needed.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Attended meetings to deliver status reports to key stakeholders.
Education
Some College (No Degree) - Business Administration And Management
Keuka College
New York, NYSome College (No Degree) - Liberal Arts
Chapman University
Victorville, CAAssociate of Science -
American Career College
California, CASkills
- Agile Methodology
- C#
- Cross-Functional Leadership
- Data-Driven Decision Making
- Product Lifecycle Management
- Product Management
- Project Management
- Research and Analysis
- Roadmap Strategy
- Stakeholder Management
- VBNET
- Troubleshooting and problem resolution
- Data Analytics
- Cross-Functional Collaboration
- Documentation And Reporting
- Database Development
Certification
- Certified Scrum Master (2020)
- Certified Systems Administrator (2020)
Personal Information
Title: CSM
Timeline
Sr. Manager, Corr Technology
Pentagon Federal Credit Union
09.2021 - 11.2023
Senior Business Systems Analyst
Banc of California
05.2014 - 07.2016
Systems Administrator
New American Funding
11.2012 - 05.2014
Some College (No Degree) - Business Administration And Management
Keuka College
Some College (No Degree) - Liberal Arts
Chapman University
Associate of Science -
American Career College
- Certified Scrum Master (2020)
- Certified Systems Administrator (2020)