Sundra Dollard
Argyle,TX
Summary
Analytical Claims Specialist with proven experience investigating and resolving property, health and business claims. Delivers professional and balanced customer service and meets needs of insured, claimant and internal and external customers. Insurance expert with exceptional knowledge of legal liabilities and claims practices and superior interpersonal skills.
Overview
8
8
years of professional experience
Work History
Account Security and Claims Specialist
Truist Bank
Argyle, Texas
02.2024 - 01.2025
- Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.
- Assessed and conducted negotiations within authority limits to settle claims.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Managed a caseload of claims efficiently, ensuring adherence to company standards.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Provided exceptional customer service to maintain positive relationships with all parties.
Customer Care Sales Specialist
Navient solutions
Argyle
05.2021 - 12.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after purchase completion.
- Assisted customers with product selection, order placement, payment processing, delivery scheduling, and returns.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Greeted customers and responded to inquiries in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Assistant to the Property Manager
RPM Living
Dallas , TX
08.2020 - 11.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Ensured that all common areas within a building were kept clean and safe at all times.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated tenant and unit information to keep current in housing database.
- Resolved conflicts between tenants when necessary by utilizing mediation techniques.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained accurate records of all rental agreements and other documents related to property management activities.
- Responded promptly to tenant inquiries regarding property maintenance issues or complaints.
- Prepared monthly financial statements for each property and reviewed them with the Property Manager for accuracy.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Met with prospective tenants to show property and assess applications or sign leases.
Problem Solver
Amazon warehouse
Carrollton, Texas
06.2017 - 11.2023
- Generated various solutions to choose and put best plan into action.
- Negotiated with suppliers and vendors to resolve external challenges efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Selected best and most efficient methods to complete on-time deliverables.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with cross-functional teams to resolve pressing challenges.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05-1999
Some College (No Degree) - Social Services
Northeast Texas Community College
Mount Pleasant, TXSkills
- Settlement coordination
- Complex claims consulting
- Coverage assessments
- Settlement determinations
- Verbal communication
- Microsoft office
- Claims processing
- Documentation review
- Inspection report review
- Policy interpretation
Timeline
Account Security and Claims Specialist
Truist Bank
02.2024 - 01.2025
Customer Care Sales Specialist
Navient solutions
05.2021 - 12.2024
Assistant to the Property Manager
RPM Living
08.2020 - 11.2023
Problem Solver
Amazon warehouse
06.2017 - 11.2023
High School Diploma -
Houston County High School
Some College (No Degree) - Social Services
Northeast Texas Community College