Nueroscience
Sundus Mukhtar
Minneapolis,MN
Overview
7
7
years of professional experience
Work History
IT Support Specialist
TechBridge Solutions
Minneapolis, MN
04.2024 - 10.2025
- Delivered front-line technical support to over 50 users weekly, efficiently diagnosing and resolving software, hardware, and network-related issues.
- Maintained detailed documentation of system incidents, resolutions, and preventive actions to enhance long-term IT performance and user experience.
- Assisted in configuring, deploying, and maintaining office computer systems, peripherals, and internal network infrastructure to ensure smooth daily operations.
Oracle Call Center Representative
Mortenson
Golden Valley, MN
01.2023 - 03.2024
- Served as the primary point of contact for internal employees seeking IT support across the organization.
- Delivered first-line technical assistance for hardware, software, and network-related issues, ensuring minimal downtime and prompt resolution.
- Managed high-volume inbound calls and service escalations using Cisco Finesse, maintaining exceptional response and resolution times.
- Utilized ServiceNow to log, assign, and monitor incident tickets, ensuring accurate documentation and timely follow-up.
- Guided users through new application setups and troubleshooting procedures, providing clear instructions and excellent customer service.
- Collaborated with IT specialists and department teams via Microsoft Teams to resolve complex technical issues efficiently.
- Tools used: ServiceNow, Cisco Finesse, Microsoft Teams.
Office Support Specialist / Personal Care Assistant
Support Services
Bloomington, MN
06.2018 - 12.2020
- Managed scheduling, documentation, and reporting for clients and staff, ensuring accurate records and timely communications.
- Supported departmental administration by preparing and maintaining client files, billing information, and performance reports.
- Provided direct support to individuals with physical and developmental disabilities, assisting with care routines and daily activities.
- Implemented safety and security practices to ensure a safe environment for clients and staff.
- Collaborated with clinical and administrative teams to streamline care coordination and improve service delivery efficiency.
Timeline
IT Support Specialist
TechBridge Solutions
04.2024 - 10.2025
Oracle Call Center Representative
Mortenson
01.2023 - 03.2024
Office Support Specialist / Personal Care Assistant
Support Services
06.2018 - 12.2020
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Trained and led technical support teams of more than 10 support specialists.
- Completed intensive training in database fundamentals and software engineering.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Technology
Hiking
Poetry
Skydiving
Skills
Service support
Network diagnostics
Software diagnosis
Desktop support
User credential management
Technical support
Product training
Scheduling
Decision-making
Complaint resolution
Data collection
Live chat support