Sundy Harris
St.louis
Summary
Dedicated housekeeping professional with proven expertise at Barnes Jewish Hospital, enhancing guest satisfaction through meticulous attention to cleanliness and quality control. Skilled in housekeeping techniques and organization, I effectively maintain safe environments while delivering exceptional service. Strong communicator adept at resolving issues, ensuring a comfortable atmosphere for all.
Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
14
14
years of professional experience
Work History
Housekeeping
Barnes Jewish Hospital I
10.2020 - 05.2024
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Enhanced guest satisfaction by efficiently managing housekeeping tasks and ensuring cleanliness standards were met.
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
- Maintained a safe and comfortable home environment for patients through diligent housekeeping tasks.
Data Entry Clerk
Spire Gas Company
09.2019 - 05.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Call Center Representative
Convergys
07.2018 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeping
Hollywood Casino Toledo
08.2010 - 05.2018
Education
High School Diploma - Creative Writing
Hazelwood West High School
Hazelwood, MO05.2010
Skills
- Housekeeping techniques
- Daily housekeeping
- Housekeeping and organization
- Housekeeping abilities
Timeline
Housekeeping
Barnes Jewish Hospital I
10.2020 - 05.2024
Data Entry Clerk
Spire Gas Company
09.2019 - 05.2020
Call Center Representative
Convergys
07.2018 - 07.2019
Housekeeping
Hollywood Casino Toledo
08.2010 - 05.2018
High School Diploma - Creative Writing
Hazelwood West High School
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