Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sundy Sans

Temple,TX

Summary

Dynamic leader with a proven track record at Fikes Wholesale, adept in inventory management and fostering strong customer relationships. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in data-driven decision-making and problem-solving, consistently achieving and surpassing sales targets.

Overview

13
years of professional experience

Work History

Wendys Restaurant

Shift Supervisor
10.2023 - 03.2024

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Laredo's Restaurant

Kitchen Staff Member
04.2023 - 06.2023

Job overview

  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.

Fikes Wholesale

Manager
01.2022 - 01.2023

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Fikes Wholesale

Assistant Manager
02.2020 - 01.2022

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Travel Stop

Cashier Assistant
10.2018 - 01.2019

Job overview

  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.

Dollar General Market

Assistant Store Manager
03.2018 - 10.2018

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Fikes Wholesale

Assistant Manager
02.2017 - 02.2018

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

RGIS Inventory

Inventory Supervisor
05.2017 - 01.2018

Job overview

  • Supervised Number inventory control personnel to support correct goods management and achievement of performance goals.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
  • Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Managed Type inventory control software system to provide inventory level updates and reordering notices.
  • Assigned tasks to team members to complete within designated time frames.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

711 Gas Station

Assistant Manager of Sales
02.2011 - 01.2016

Job overview

  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Supported staff with training, guidance and confident leadership.
  • Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
  • Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
  • Coached employees on upselling products and recommending enhanced services.
  • Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
  • Trained new associates in successful sales and performance strategies.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Assisted sales team with completing customer transactions and managing issues.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.

Education

Temple High School
Temple, TX

GED
06.1996

University Overview

Skills

  • Data-driven decision-making
  • Customer Service
  • Decision-Making
  • Sales Reporting
  • Time Management
  • Inventory Management
  • Customer Complaint Resolution
  • Sales Records Management
  • Staff Training and Development
  • Sales Targeting
  • New Hire Onboarding
  • Sales process
  • Data Analytics
  • Demand forecasting
  • Inventory accuracy
  • Relationship Development
  • Inventory Auditing
  • Positive Attitude
  • Mentoring and training
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Computer Skills
  • Active Listening
  • Employee Training
  • Workplace Safety
  • Customer-Oriented
  • Staff Management
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety awareness
  • Inventory Control
  • Staff Scheduling
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Team Supervision
  • Staff Supervision
  • Team motivation
  • Strong verbal and written communication
  • Decision-making capabilities
  • Creative Problem-Solving
  • Customer Service Management
  • Complaint resolution
  • Inventory Counts
  • Daily workflows
  • Assigning Work
  • Policy and Procedure Enforcement

Timeline

Shift Supervisor
Wendys Restaurant
10.2023 - 03.2024
Kitchen Staff Member
Laredo's Restaurant
04.2023 - 06.2023
Manager
Fikes Wholesale
01.2022 - 01.2023
Assistant Manager
Fikes Wholesale
02.2020 - 01.2022
Cashier Assistant
Travel Stop
10.2018 - 01.2019
Assistant Store Manager
Dollar General Market
03.2018 - 10.2018
Inventory Supervisor
RGIS Inventory
05.2017 - 01.2018
Assistant Manager
Fikes Wholesale
02.2017 - 02.2018
Assistant Manager of Sales
711 Gas Station
02.2011 - 01.2016
Temple High School
GED

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Sundy Sans