Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Sunem Flores Orozco

Spanish Interpreter
Tucson,AZ

Summary

Experienced Interpreter offering superior language skills to aid in bridging communication gaps. Looking to obtain a position in a professional environment that will utilize my Interpretation experience, trainer expertise, excellent leadership skills, extensive vocabulary and attention to detail as well as improve customer satisfaction and business performance, while seeking the opportunity for personal career growth.

Overview

10
10
years of professional experience

Work History

Interpreter Trainer

Cyracom Intl
Tucson, Arizona
09.2016 - 10.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Gathered and organized supplementary material to support structured lessons.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.

Interpreter

Cyracom International
Tucson, United States
02.2016 - 10.2020
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Receptionist Assistant

SweetCheeks Wax Parlor
Tucson, Arizona
01.2015 - 02.2016
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted clients during their visit.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Greeted numerous visitors, vendors and interview candidates.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.

Education

Some College (No Degree) - Spanish Language And Literature

University of Arizona
Tucson, AZ

High School Diploma -

Sunnyside High School
Tucson, AZ
07.2005

Skills

  • Experienced in over the phone Interpretation, Video Remote Interpretation (VRI) and 911 dedicated calls with emphasis in topics such as Medical, Finance, Insurance, Travel and Hospitality and Utilities
  • Interpreter Trainer Trained over 500 interpreters in various languages
  • Excellent leadership and organizational skills
  • Traveled abroad to Costa Rica to train first class of 32 Interpreters for Cyracom International in February 2019
  • Knowledgeable in computer programs such as excel, Microsoft word, Adobe, Powerpoint and many variations of spreadsheets

Languages

Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working

Timeline

Interpreter Trainer

Cyracom Intl
09.2016 - 10.2020

Interpreter

Cyracom International
02.2016 - 10.2020

Receptionist Assistant

SweetCheeks Wax Parlor
01.2015 - 02.2016

Some College (No Degree) - Spanish Language And Literature

University of Arizona

High School Diploma -

Sunnyside High School

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Sunem Flores OrozcoSpanish Interpreter