SUNEN GONZALEZ
Chicago,IL
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Homecare Powered by AUAF
03.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated home health aide services, ensuring timely and efficient support for clients.
Office Manager / Client Service Manager
Northshore Clinical Labs
05.2020 - 06.2021
- Ensuring our clients were satisfied with our service and handle any complains.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Sort and deposit incoming checks
- Conduct and lead weekly meetings to insure excellent customer service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Receptionist
Sonrisa Family Dental
07.2017 - 09.2019
- Answered any patient inquiries regarding insurance coverage, deductibles and payments
- Checked eligibility and called insurance for an accurate detailed breakdowns, for in and out-of-network patients
- Completed patient registration, including scanning ID’s, patients medical history and routing sheets
- Coordinate all night office duties such as Walkouts, End of day, and balancing sheets
- Cleaned and sanitized operatory rooms after ever patient
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
AutoZone
01.2015 - 12.2015
- Interacted with customers and helped them with their questions and concerns regarding car parts
- Worked with other team members to provide excellent customer service
- Helped management count and organize inventory once a month
- Loaded incoming merchandise
- Removed merchandise from shelves and prep them for shipping to other local stores
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Chipotle Mexican Grill
03.2014 - 01.2015
- Interacted with customers and helped them with their questions and concerns
- Worked with other team members to provider exceptional customer service
- Counted and shorted cash register at the end of each shift
- Cleaned and sanitize bathrooms, dinning room and drinking station
- Ensure that the ice machine, refrigerator and the condiment station stayed constantly stocked up
- Received online orders and make sure they were completed before pickup time
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Amundsen High School
Chicago, IL06-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
Certification
- Microsoft Office Specialist (MOS) Certification
- Home Health Aide (HHA) Certification
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Homecare Powered by AUAF
03.2023 - Current
Office Manager / Client Service Manager
Northshore Clinical Labs
05.2020 - 06.2021
Receptionist
Sonrisa Family Dental
07.2017 - 09.2019
Sales Associate
AutoZone
01.2015 - 12.2015
Cashier
Chipotle Mexican Grill
03.2014 - 01.2015
- Microsoft Office Specialist (MOS) Certification
- Home Health Aide (HHA) Certification
High School Diploma -
Amundsen High School
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