Sunev Quijano
Miami,FL
Summary
Customer-focused professional. Innovative and goal-oriented Management professional committed to costumer services. Dedicated team player skilled at mediation and conflict resolution.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Cano Health
Miami, FL
12.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Front Desk Medical Receptionist
Doctor's Medical Center
Miami, FL
05.2010 - 11.2021
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Enrique Garcia
La Habana,Cuba07.2002
Skills
- Task Delegation
- Team Motivation
- Schedule Oversight
- Customer Relations
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Schedule Management
- Customer Service
Timeline
Assistant Manager
Cano Health
12.2021 - Current
Front Desk Medical Receptionist
Doctor's Medical Center
05.2010 - 11.2021
High School Diploma -
Enrique Garcia