SUNG-CHUAN LIN
Sacramento,CA
Summary
Dedicated hospitality professional with over a decade of experience delivering exceptional guest service while consistently adhering to company policies. Renowned for fostering excellent teamwork, facilitate seamless collaboration and contribute to a positive work environment. Skilled in problem-solving and adept at thriving under pressure, extensive industry experience has honed my ability to effectively navigate challenges and deliver results.
Overview
11
11
years of professional experience
Work History
Bellmen
Kimpton Sawyer Hotel
02.2018 - Current
- Greet and assist with luggage, sports equipment and pets.
- Escort guests to assigned rooms and transport luggage.
- Explain important features of guest rooms to travelers.
- Provide guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Maintain knowledge of destination and answered customer questions within scope of understanding.
- Conduct regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to appropriate department.
- Collect and analyze feedback to identify trends and opportunities for improvement.
- Collaborate with management to develop strategies for enhancing guest satisfaction based on data-driven insights.
- Communicate proactively with other departments on behalf of guest requests or concerns, fostering teamwork between hotel staff members.
- Train and supervise new staff members on baggage handling procedures.
Concierge
Hotel Indigo Kaohsiung Central Park
10.2016 - 01.2018
- Warmly greet guests upon arrival and assist with check-in/check-out procedures.
- Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences and interests.
- Assisted with luggage handling, valet services and concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, VIPs, with high degree of respect for privacy.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
Night Auditor
Kaohsiung International Plaza
11.2014 - 04.2016
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Generate and print daily financial reports to track hotel performance.
- Call guests requiring wake-up calls within timely matter of scheduled call.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Increase accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Maintain high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
Server/Buffet Runner
Fairmont Singapore – Asian Market Cafe
01.2013 - 07.2013
- Maintain a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivate warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Handle customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
- Demonstrated versatility, assisting other staff members with tasks when needed.
Education
Bachelor of Business Administration - Department of Hotel Management
National Kaohsiung University Of Hospitality And Tourism
Kaohsiung, Taiwan06.2016
Associate of Business Administration - Department of Tourism and Hospitality
Taiwan Hospitality & Tourism University
Hualien, Taiwan06.2014
Skills
- Reliability and punctuality
- Guest Services
- Effective Organization
- Information Gathering
- Information Protection
- Data Research and Validation
- Team Collaboration and Leadership
- Computer Skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Bellmen
Kimpton Sawyer Hotel
02.2018 - Current
Concierge
Hotel Indigo Kaohsiung Central Park
10.2016 - 01.2018
Night Auditor
Kaohsiung International Plaza
11.2014 - 04.2016
Server/Buffet Runner
Fairmont Singapore – Asian Market Cafe
01.2013 - 07.2013
Bachelor of Business Administration - Department of Hotel Management
National Kaohsiung University Of Hospitality And Tourism
Associate of Business Administration - Department of Tourism and Hospitality
Taiwan Hospitality & Tourism University
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