Sung Bok Cho
Shinhan Bank America
Palisades Park,NJ
1
Certification
27
years of professional experience
Transformational Financial Services technology leader with over 35 years of experience in digital transformation, workflow automation, and process optimization across multiple regions. Expertise includes banking operations, compliance workflows, and digital channel modernization. Currently, IT Unit Head at Shinhan Bank America, overseeing digital operations and enterprise workflow modernization.
Work History
IT Unit Head / General Manager
1 Year- Lead enterprise IT operations, digital workflows, compliance technology, and automation initiatives.
- Partnered with business teams to analyze manual processes and convert them into automated workflows, enhancing operational efficiency.
- Oversee regulatory and audit-related process improvements (KYC/AML, SOX-aligned controls).
- Drove adoption of digital solutions across U.S. branches and operational teams, facilitating streamlined operations.
- Managed vendors and cross-functional teams to implement scalable workflow enhancements, improving service delivery.
Project Manager
5 Months- Planned and executed large-scale operational projects with structured workflow mapping.
- Identified process inefficiencies, optimizing project phases and resource plans to streamline operations.
- Collaborated with cross-functional teams to deliver automation-ready business requirements.
Project Manager, Digital Transformation
2 Years- Owned product backlog and collaborated with development teams to deliver workflow automation.
- Managed product backlog, collaborating with development teams to implement workflow automation solutions.
- Coordinated vendor efforts for integration of automation components (BAW, scanning solutions, Oracle DB 19c) to enhance system functionality.
- Presented roadmap and progress updates to stakeholders, ensuring alignment and transparency across all levels.
Business Architect
1 Year- Designed user-centric digital workflows to enhance user experience and streamline process flows.
- Directed documentation of business requirements and functional specifications to ensure alignment with stakeholder needs.
- Managed UAT for 10,000+ staff, ensuring workflow accuracy and facilitating user adoption.
4 Years
- Delivered major digital workflow automation projects:
- Paperless Branch BPR
- App-based onboarding
- IMPS 24/7 payments
- NEFT/RTGS automation
- Bill Payment workflow
- Implemented SIEM, data localization, and compliance-driven operational processes.
- Partnered with leadership to align digital workflows with business and regulatory needs.
- Co-developed mobile payment workflows with Samsung Electronics and Shinhan Vietnam.
- Built automated mobile wallet and payment integration processes.
3 Years
- Designed digital workflows for 18 overseas branches.
- Delivered Global Digital Banking 2.0 and enterprise Knowledge Management System (KMS).
- Identified automation opportunities across global digital channels.
3 Years
- Launched internet banking workflows across 7+ countries.
- Delivered new global core banking system (AITHER) with automated operational processes.
- Led enterprise OS rollouts and mobile platform deployments.
11 Years
- Built and deployed scalable e-banking applications using Java, HTML, JavaScript, and Servlet.
- Developed automated web workflows and mobile banking apps (S Bank, S House Finder, S Bank Mini, iPad App).
- Led multiple internet banking renewals with improved automation and UX flows.
Education
Master of Science - Global Management
B.A. - English Language & Literature
Euromoney Training Global Retail Courses - Retail Banking
Skills
Digital Banking & Payments
Financial compliance
Process reengineering
Product management
Workflow Automation & Blueprint Design
Automation tools
IT Strategy Development
AI Strategy Development
User Experience Strategy
Global IT operations
Full-stack development
Cloud Infrastructure Management
Accomplishments
- Core Banking System Renewal (2022)
- E-KYC Platform Implementation (2021)
- SOL India Mobile Banking Launch (2020)
- IMPS & Bill Payment Workflow Automation (2019)
- Global Digital Channel 2.0 (2015–2016)
- 5+ Mobile Banking Apps Delivered (2010–2011)
Certification
- SUN Certified Java Programmer
- LBTechX1: Technology Entrepreneurship (Lab to Market)
Languages
English / Korean
Timeline
IT Unit Head / General Manager
Shinhan Bank America
07.2025 - CurrentRead More
Project Manager
KISS Products Inc.
01.2025 - 06.2025Read More
Project Manager, Digital Transformation
Shinhan Bank
01.2023 - 01.2025Read More
Business Architect
Shinhan Bank
01.2022 - 01.2023Read More
IT Expat / Head of IT
01.2018 - 01.2022Read More
Business Architect
01.2018 - 01.2018Read More
Global Digital Channel Strategist
01.2014 - 01.2017Read More
IT Project Manager
01.2011 - 01.2014Read More
Software Developer
01.2000 - 01.2011Read More
Chung-Ang University
B.A. from English Language & Literature
Read More
HKUST
Master of Science from Global Management
Read More
Euromoney Training
Euromoney Training Global Retail Courses from Retail Banking
Read More