SungHee Lee
41 St Edward Rd, Boston,MA
Summary
As a recent graduate with a degree in Public Relations from Suffolk University, I bring over 6 years of customer service experience, showcasing exceptional communication and interpersonal skills. My proven leadership capabilities in previous management roles and successful implementation of strategies for enhanced productivity underscore my ability to contribute effectively. Thriving in fast-paced environments, I am highly adaptable and committed to delivering outstanding results. Possessing a degree and the skills mentioned, I am a valuable asset to any team, ready to contribute to organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Outerknown
Boston, MA
11.2022 - Current
- Exceeded daily sales targets by selling up to $5,000 of sustainable fashion products, contributing significantly to revenue goals
- Provided exceptional customer service, assisting up to 100 customers daily while consistently meeting or surpassing key performance indicators (KPIs)
- Developed and executed effective sales strategies in collaboration with store management, increasing market share and revenue
- Demonstrated deep product knowledge and strong problem-solving skills while maintaining a focus on sustainability and customer satisfaction at Outerknown
- Worked effectively as part of a team to achieve individual and team sales goals
- Developed and implemented strategic sales plans to increase product visibility and sales.
Front Desk Receptionist
Healthworks Fitness
Boston, MA
06.2023 - Current
- Answered calls and addressed member inquiries with professionalism and courtesy.
- Welcomed and assisted members and guests, creating a friendly and inviting atmosphere.
- Managed check-in processes and handled bill transactions for new memberships and services.
- Facilitated email correspondence between guests and trainers, organizing class and training session details.
- Ensured all guest interactions reflected the highest levels of hospitality and professionalism.
Student Administrative Assistant
Suffolk University
Boston, MA
09.2019 - 12.2023
- Provided administrative support to faculty and staff, including answering phones and printing/filing documents
- Overseed the front desk, greeting visitors, and directing them to appropriate departments and offices
- Collaborated with colleagues to complete tasks, supporting team efforts and contributing to a positive work environment
- Demonstrated attention to detail and organizational skills, ensuring accuracy and efficiency in all tasks
- Maintained confidentiality in handling sensitive information and adhere to University policies and procedures.
Special Events Intern
GLBTQ Legal Advocates and Defenders
Boston, MA
09.2023 - 12.2023
- Assisted with sponsor and donor follow-up, event planning, and logistics for GLAD's events including regional events and the Spirit of Justice Award Dinner
- Coordinated volunteers and managed their roles for GLAD events, ensuring a seamless and positive volunteer experience
- Spearheaded entertainment procurement, including band hiring and performer bookings, to enhance the event experience
- Led the planning and execution of the Holi-Gay event, targeting young donors and promoting community engagement
- Supervised event setup and takedown, and provided onsite event support
- Built and maintained strong relationships with customers to promote brand loyalty and drive sales growth.
Guide Stylist
Bonobos
02.2020 - 11.2022
- Built and maintained strong relationships with customers to promote brand loyalty and drive sales growth
- Demonstrated excellent communication and interpersonal skills to connect with customers and provide personalized recommendations
- Maintained a deep understanding of Bonobos products and services, including fit, fabric, and style, to educate customers and provide informed suggestions
- Sold up to $8,000 in merchandise per shift, collaborating with 1-2 colleagues to maximize team productivity
- Provided personalized assistance to up to 100 customers during peak weekends, ensuring a satisfying shopping experience
- Cultivated brand loyalty by establishing strong customer relationships, driving sales growth, and exceeding sales targets.
Front Desk Coordinator
Aura Nails and Spa
Westfield, MA
07.2017 - 05.2019
- Efficiently handled appointment scheduling, ensuring a smooth customer experience.
- Managed POS transactions with attention to detail, facilitating seamless financial interactions.
- Provided helpful bilingual support, aiding communication between Korean-speaking workers and English-speaking customers.
- Maintained a clean and organized spa workspace for a welcoming environment.
- Acted as a front-of-house coordinator, demonstrating service knowledge and resolving customer concerns in a friendly manner.
Education
Bachelor of Science - Public Relations
Suffolk University
Boston, MA12.2023
Skills
- Content Creation
- SEO Optimization
- Microsoft Suite
- Google Drive
- Social Media Management
- Customer Service
- Public Speaking
- Event Coordination
- Office Administration
- Oral and Writing Communication
- Researching Skills
- Point of Sale Systems
- Product Knowledge
- Photo and Video Editing
Websites
Certification
- CPR Certified- January 2024
Languages
Korean
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Special Events Intern
GLBTQ Legal Advocates and Defenders
09.2023 - 12.2023
Front Desk Receptionist
Healthworks Fitness
06.2023 - Current
Sales Specialist
Outerknown
11.2022 - Current
Guide Stylist
Bonobos
02.2020 - 11.2022
Student Administrative Assistant
Suffolk University
09.2019 - 12.2023
Front Desk Coordinator
Aura Nails and Spa
07.2017 - 05.2019
Bachelor of Science - Public Relations
Suffolk University
- CPR Certified- January 2024
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