Sung Taek On
Pompton Lakes,NJ
Summary
Accomplished leader and team player with a proven track record of guiding and mentoring teams, managing complex projects, and developing successful actionable plans supported by data. Consistently surpasses strategic objectives and goals while excelling in streamlining processes, maintaining high standards, and aligning efforts with organizational objectives. Recognized multiple times for collaborative approach and unwavering commitment to excellence.
Overview
14
14
years of professional experience
4
4
Years of managerial experience
Work History
Company Research and Portfolio Adjustment - Small/Mid Caps
Self Employed Services
01.2023 - Current
- Market Research- Utilize SEC filings (10-K, 10-Q, 8-K, etc.), data aggregation sites like FinViz and Yahoo! Finance, and ratings review sites like Morningstar to research small/mid cap companies to understand current financial needs and if there is any impending dilution risk, using critical thinking to evaluate solutions and make decisions, resulted in portfolio increase of 10% yearly.
- Future Biotech Investments- Research FDA calendar for upcoming decisions on biotech companies with pipelines for Phase 1-3 review/approvals and adapting portfolio in anticipation of any updates.
- Price Arbitrage- Identify undervalued companies that have strong fundamentals and to invest early in the portfolio or anticipate any major updates that raise the companies' value and adjust portfolio accordingly.
Analytics and Consulting Informatics Lead
Humana Pharmacy
03.2020 - 12.2022
- Data Analysis Expert- Division subject matter expert in pharmacy customer retention and net promoter data- utilized SAS and Tableau to create dashboards and presented to C-Suite and executive decision makers actionable plans/recommendations to retain customers, increase Net Promoter Score (NPS), and grow in previously untapped markets, resulting in an average increase of 2% retention, 10 point increase in NPS, and an overall growth of 5% in new customer conversion rates in all markets.
- Success Oriented- Entrusted by C-Suite and executive decision makers to provide methodology for measuring monthly/quarterly/yearly success metrics appropriate key performance indicators for pilot programs and new go to market initiatives. Provided both achievable and stretch goals that resulted in higher customer retention, satisfaction, and conversion rates.
- People Leader- Direct manager and mentor of three associates: two Senior Business Intelligence Engineers and one Junior Engineer, with all three advancing to more senior positions under my guidance.
Senior Business Intelligence Engineer
Humana Guidance Centers
01.2018 - 02.2020
- CRM Platform- Business owner and main leader of creation and implementation of a Salesforce-based CRM platform, including creating functional requirements, writing and testing UAT stories, and performing Post Production Verification. This resulted in a platform that more accurately tracked how each Humana Guidance Center was used and what programming were attractive to customers, resulting in an increase of center visitation by 10% in all markets and increasing walk up sales leads by 5%. Recognized with award for leading the CRM Agile Team as a Business Owner.
- Executive Communication- Division subject matter expert in overall customer visitation data, utilizing Excel, SQL, Access, and SAS to present and report both recurring and ad-hoc analysis with actionable recommendations to corporate leaders to maintain high utilization of centers and customize strategy and outreach marketing according to each local market. Resulted in year over year visitation growth of 15%.
- Cross Functional Collaborator- Developed positive working relationships with stakeholders across many functions and gathered multiple data sources (Guidance Center database, Enrollment, Senior Product Finance, Sales, etc.) to solve complex business questions. Resulted in strategy action plans and recommendations supported by comprehensive and accurate data analysis.
- People Leader- Direct manager of Data Analyst who advanced in their career under my guidance.
Market Strategy Consultant
Humana Guidance Centers
05.2016 - 12.2017
- Revenue Generation- Created big data-driven market specific strategies resulting in 10-15% Year Over Year increase in prospect visitation to Humana Guidance Centers in the West Region (Arizona, Nevada, Texas), setting up more sales chances for business partners.
- Process Innovation- Updated data extraction process to reduce errors and streamline the process. Resulted in accuracy increasing and the process time reducing by 90%. Recognized with process innovation award along with CEO commendation.
- Fast Learner- Provided coverage in different management gaps in the West Region with short notice. This led to increase in visitation of the centers by 25% and 5% increased sales leads while being the interim center manager. Recognized with award for team management and being able to be flexible and learn quickly how each market operated.
Product Strategy Consultant
Humana Medicare Supplement
07.2014 - 04.2016
- Revenue Generation- Created go to market business strategies, emphasizing Humana's customer care and high rate of resolving customer issue on the first call, resulting in a 10% growth in membership in under two years.
- Cost Reduction- Researched effectiveness of direct to consumer tactic to sell products, providing comprehensive plan explanations on Humana's website and encouraging customers to purchase directly from Humana. Provided actionable recommendations on pricing of the product in this channel as no commissions to sales agents needed to be paid. This resulted in reduction of agent commissions by 10% on a yearly basis while increasing overall sales volume by 2%.
- Analytical Skillset- Utilized Excel and SQL to break down data from multiple data sources (Sales, Marketing, Senior Finance, Customer Intelligence, etc.) and provided monthly/quarterly/yearly analysis with actionable recommendations, resulting in executive decision makers having accurate and most up to date on how business was going and what trends were occurring to make appropriate shifts in tactics.
- People Leader- Mentored participants in the Humana Graduate School Associates Program and University of Louisville MBA Internship Program, many of whom ended up with Humana full time as senior associates.
Human Resources and Finance Analyst
Macrosys, LLC.
07.2008 - 07.2012
- Cost Management- Reduced budget overrun by 10% through creation and utilization of automatic e-mail reminders for project budgets.
- Innovative Thinking- Increased reimbursement approval turnaround by 80% through digitizing reports from manual hard copy report submissions to streamlined digital intake forms.
- Corporate Trainer- Improved employees' business acumen through seminars on company culture and procedures. Resulted in an average of 5% increase in yearly associate retention and 4% increase in associate satisfaction. Recognized with performance awards for 4 years consecutively.
Education
MBA - Business Adminstration And Management
Georgetown University
Washington, DC 08.2012 - 05.2014
Bachelor of Arts - Economics
Brandeis University
Waltham, MA 08.2004 - 05.2008
Bachelor of Arts - East Asian Studies
Brandeis University
Waltham, MA 08.2004 - 05.2008
Skills
- Friendly, positive attitude
- Cross-functional teamwork
- Analytical problem-solving
- Leadership in team dynamics
- Versatile in dynamic environments
- Strong verbal and written communication
- Effective task management
- Expert in Excel, PowerPoint, and Word
- Proficient in database querying and reporting
Distinctions
- Humana Inc. 2016, 2018, 2019, 2021 STAR Individual Award
- Humana Inc. 2017 North STAR Individual Award For Team Management
- Humana Inc. 2016 North STAR Individual Award For Process Innovation - CEO Commendation
- Young Professionals Association of Louisville 2015 Emerging Leaders Program Scholarship
- MacroSys, LLC. 2008, 2009, 2010 and 2011 Outstanding Individual Award
Timeline
Company Research and Portfolio Adjustment - Small/Mid Caps
Self Employed Services
01.2023 - Current
Analytics and Consulting Informatics Lead
Humana Pharmacy
03.2020 - 12.2022
Senior Business Intelligence Engineer
Humana Guidance Centers
01.2018 - 02.2020
Market Strategy Consultant
Humana Guidance Centers
05.2016 - 12.2017
Product Strategy Consultant
Humana Medicare Supplement
07.2014 - 04.2016
MBA - Business Adminstration And Management
Georgetown University
08.2012 - 05.2014
Human Resources and Finance Analyst
Macrosys, LLC.
07.2008 - 07.2012
Bachelor of Arts - Economics
Brandeis University
08.2004 - 05.2008
Bachelor of Arts - East Asian Studies
Brandeis University
08.2004 - 05.2008
Languages
English
Native or Bilingual
Korean
Limited Working
Japanese
Elementary
Interests
Endurance Running (5K, Half-Marathon, Full Marathon)
Community Volunteering
Discovering New Foods
Traveling
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