Suni Wick
Grove City,OH
Summary
. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Logistic Support Manager
Walmart
01.2019 - Current
- Improved operations by working with team members and customers to find workable solutions.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Developed a comprehensive training program, leading to a more knowledgeable and effective support team.
- Implemented performance metrics, resulting in continuous improvement of the support team''s capabilities.
Transportation Router
Walmart
07.2017 - 01.2019
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Improved route efficiency by analyzing and optimizing transportation routes for daily deliveries.
- Reduced fuel costs for the company by implementing eco-friendly driving techniques and selecting optimal routes.
- Streamlined communication between drivers, dispatchers, and management through the utilization of advanced routing software and GPS tracking systems.
- Enhanced customer satisfaction with on-time deliveries by closely monitoring driver progress and providing real-time updates to clients.
- Assisted in maintaining a safe working environment by enforcing strict adherence to safety regulations and industry best practices.
- Coordinated with sales teams to understand clients'' needs and requirements, resulting in optimized delivery schedules that met or exceeded expectations.
Quality Control Inspector
Walmart
07.2015 - 07.2017
- Used specialized tools to take precise measurements of various aspects of samples.
- Completed non-destructive tests and visual inspections continuously.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Customer Service Representative
Verizon Wireless
09.2014 - 07.2015
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Manager
Neighbors Italian Bistro
03.2011 - 09.2014
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Education
Associate of Arts - Restaurant And Culinary Management
Arizona Culinary Institute
Scottsdale, AZ10 2007
Bachelor of Arts - Education
Arizona State University
Tempe, AZ06.2008
Skills
- Logistics support strategies
- Logistics support
- Performance Evaluations
- Performance Management
- Continuous Improvement
- Business Needs Analysis
- Process Improvement
- Simulation Modeling
- Database Maintenance
- Tableau
- Analytical Problem Solving
Timeline
Logistic Support Manager
Walmart
01.2019 - Current
Transportation Router
Walmart
07.2017 - 01.2019
Quality Control Inspector
Walmart
07.2015 - 07.2017
Customer Service Representative
Verizon Wireless
09.2014 - 07.2015
Restaurant Manager
Neighbors Italian Bistro
03.2011 - 09.2014
Associate of Arts - Restaurant And Culinary Management
Arizona Culinary Institute
Bachelor of Arts - Education
Arizona State University
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