Sunico Irlanda Hurtado
4745 S Wolcott Ave Chicago,IL
Summary
Accomplished Central Scheduler & Patient Support Specialist at Sinai Outpatient Psychiatry, showcases bilingual proficiency and exceptional teamwork.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Central Scheduler position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Central Scheduler & Patient Support Specialist
Sinai Outpatient Psychiatry
10.2023 - Current
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Ensured HIPAA compliance, maintaining confidentiality of sensitive information at all times.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct messages to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed Therapy Waitlist, ensuring patients were aware of their status, notifying them in a timely manner if referrals were required based on their insurance coverage.
- Assigned to work on referral workque, contacting patients and offering Behavioral Health Services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards, obtaining necessary signatures during registration.
- Responsible for al MSPQ for virtual appoinments.
- Assisted in the training of new staff members, sharing best practices for optimal patient care.
Lead Registrar/ Patient Access Representative
Saint Anthony Hospital
09.2020 - 09.2023
- Improved staff efficiency by providing comprehensive training on new EMR systems.
- Reduced errors in patient information by meticulously reviewing registration and promptly addressing discrepancies.
- Optimized workflow efficiency through regular evaluation of existing procedures, identifying areas for improvement, and implementing strategic changes as needed.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the clinic environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new hires on department procedures, policies, and software systems.
- Enabled better patient care via pre-registration, clear communication of patient needs prior to appointment date.
- Assisted in reducing no-show rates by calling patients to remind them of their appointments, rescheduling as needed.
- Greeted and assisted allpatients with check-in procedures, or directing to desired clinic.
- Verified patient insurance eligibility and entered patient information into system, obtaining authorized referrals if necessary.
- Processed payments using cash and credit cards, maintaining accurate records of transactions through multiple outlets.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Deposit all cash collections by next clinic day if not same day.
- Audit cash bags.
- Created daily assignment for Registrars.
- Assist registrars during registering process if any clarification needed.
Education
High School Diploma -
Thomas Kelly High School
4632 S California Ave06-2016
Skills
- Bilingual (English and Spanish)
- Patient scheduling
- Insurance verification
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Task prioritization
- Self motivation
- Professionalism
- Telephone etiquette
Timeline
Central Scheduler & Patient Support Specialist
Sinai Outpatient Psychiatry
10.2023 - Current
Lead Registrar/ Patient Access Representative
Saint Anthony Hospital
09.2020 - 09.2023
High School Diploma -
Thomas Kelly High School
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