Sunii Wright
Las Vegas,NV
Summary
Reliable and detail-oriented customer service professional with strong cash-handling skills and experience in high-volume environments. Demonstrates strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agent
American Express Global Business Travel
02.2022 - Current
- Manage bookings and payments, including credit and debit transactions.
- Handle sensitive customer information with discretion and compliance.
- Resolve complaints and ensure seamless customer experiences under time pressure.
- Negotiate travel deals and process payments with accuracy and professionalism.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Bank Teller
Wells Fargo
02.2024 - 06.2025
- Handle cash transactions, deposits, and withdrawals accurately.
- Adhere to bank policies and security procedures.
- Deliver efficient, courteous service and promote customer retention.
- Offer financial products based on customer needs.
Server
Capital Grille
01.2023 - 12.2023
- Manage customer tabs and process large-volume cash/card payments.
- Ensure accurate billing and handle high-pressure multitasking.
- Build rapport with guests and maintain a clean, organized work environment.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Travel Coordinator
ResortCom International
02.2020 - 12.2022
- Book complex travel arrangements, including flights and cruises.
- Handle client financial transactions and maintain precise records.
- Respond to urgent customer needs with poise and professionalism.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Maintained thorough and accurate records of transactions.
Education
Business
College of Southern Nevada
Las Vegas, NVHigh School Diploma - undefined
Advanced Technologies Academy
Las Vegas, NV05.2020
Skills
- Cash management expertise
- Customer service expertise
- Multitasking & time management
- POS systems & data confidentiality
- Travel booking & itinerary management
- High-volume transaction processing
- CRM & booking software proficiency
- Effective problem-solving in high-pressure situations
- Sales support & upselling
- Client communication & relationship building
- Policy compliance & risk awareness
- Team collaboration & workplace professionalism
Certification
- CTC - Certified Travel Counselor
Languages
English
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
02.2024 - 06.2025
Server
Capital Grille
01.2023 - 12.2023
Travel Agent
American Express Global Business Travel
02.2022 - Current
Travel Coordinator
ResortCom International
02.2020 - 12.2022
High School Diploma - undefined
Advanced Technologies Academy
Business
College of Southern Nevada
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