Sunil John
Pearland,TX
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Nutrition Supervisor
Sodexo Services, Baylor St' Lukes Medical Center
Houston, Texas
04.2021 - Current
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Completed food and physical safety audits to verify health and well-being of staff members and patrons.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Established and monitored staff schedules, made assignment sheets and monitored menus.
Food and Nutrition Supervisor
Morrison Healthcare, Memorial Hospital
Houston, TX
01.2019 - 04.2021
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Established and monitored staff schedules, made assignment sheets and monitored menus.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours, night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Assistant Food and Beverage Manager
Hilton Americas-Houston
Houston, TX
03.2013 - 01.2019
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff and directed hiring program.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
Dining Room Supervisor
Costa Cruises
Genova, Italy
01.2008 - 09.2012
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Food Service Team Member
Mariott Hotel
Mumbai, India
04.2004 - 01.2008
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
T. John College
Bangalore01.2004
Skills
- Portion Control
- Nutrition Services
- Health and Wellness Education
- Ingredient Selection
- Equipment Sanitation
- Food Service Operations
- Sanitation Procedures
- Daily Audits
- Work Assignments
- Labor and Food Cost Control
- Constructive Feedback
- Safe Food Handling Practices
Certification
Servsafe Certified
TABC certified
Languages
Hindi
Professional Working
Malayalam
Full Professional
Timeline
Food and Nutrition Supervisor
Sodexo Services, Baylor St' Lukes Medical Center
04.2021 - Current
Food and Nutrition Supervisor
Morrison Healthcare, Memorial Hospital
01.2019 - 04.2021
Assistant Food and Beverage Manager
Hilton Americas-Houston
03.2013 - 01.2019
Dining Room Supervisor
Costa Cruises
01.2008 - 09.2012
Food Service Team Member
Mariott Hotel
04.2004 - 01.2008
Bachelor of Science - Hotel, Motel, And Restaurant Management
T. John College
Servsafe Certified
TABC certified
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