Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunil Khiatani

Miami,FL

Summary

Promote culture of continuous improvement to maintain adaptable and responsive organizations ready for changing market conditions and business demands. Expert in retail operations and successful strategies for enhancing operations, profits and performance. Determined and responsible managing director with more than 24 years of success boosting efficiency and streamlining procedures for sales groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Natural team-builder and leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven change-manager with significant background in retail and brand management.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Client Advisor

Tiffany & CO
12.2021 - Current
  • Prepared and presented detailed reports on client portfolio performance, fostering transparency and trust.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Consistently met and exceeded sales targets. Achieved sales of over 3M per year while building a book of VVIC clients.
  • Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.

Managing Director

Tajmahals Duty Free Stores
06.1996 - 12.2020
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 300%.
  • Managed daily operations of retail duty free organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Drove remarkable revitalizations of sales force and customer relationship management to bring about exceptional reputation and gross sales results.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw HR functions, including hiring, staffing, training, payroll and labor law compliance.
  • Organized delivery of compendium of compensation services such as executive compensation plans, base salary analysis, corporate governance, sales compensation, board compensation, market benchmarking, employment and severance agreements and international compensation.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.

Financial Advisor

Prudential Securities
11.1994 - 12.1995
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

Regional Sales Manager

Tajmahals Duty Free Stores
01.1990 - 11.1994
  • Managed 10 sales specialists and generated over $2 million sales annually.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
  • Maintained long-term customer relationships to consistently increase sales.
  • Facilitated acquisition of retail market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.

Sales Manager

Barclays Jewelers
04.1985 - 12.1989
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Pushed fine jewelry and watch revenue to new levels with more than $1 million in yearly sales.
  • Brought in more than $550K in personal sales in less than 12 months.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.

Education

MBA - International Finance

University of Miami
Miami, FL
12.1984

Bachelor of Science - Chemistry/ Business Minor

University Of Miami
Miami, FL
12.1983

Skills

  • Mentoring and training
  • Budgeting
  • Sales
  • Deliverables Oversight
  • Trend analysis expertise
  • Investment planning
  • Banking
  • Project Management
  • Problem Solving Skills
  • Negotiation
  • Business Planning
  • Contract Management
  • Employment Law
  • Business Development
  • Operations Management

Certification

GIA certified gemologist.

Timeline

Client Advisor

Tiffany & CO
12.2021 - Current

Managing Director

Tajmahals Duty Free Stores
06.1996 - 12.2020

Financial Advisor

Prudential Securities
11.1994 - 12.1995

Regional Sales Manager

Tajmahals Duty Free Stores
01.1990 - 11.1994

Sales Manager

Barclays Jewelers
04.1985 - 12.1989

MBA - International Finance

University of Miami

Bachelor of Science - Chemistry/ Business Minor

University Of Miami

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