Sunil Kumar
Bay Point,CA
Summary
Dedicated healthcare professional with 15 years of experience in managing diverse teams and optimizing operational efficiency. Proven ability to drive positive patient outcomes, improve quality of care, and enhance organizational performance. Seeking a challenging Healthcare Department Manager role to leverage my leadership skills and expertise in clinical operations.
Overview
15
15
years of professional experience
Work History
Administrative Services Supervisor
Kaiser Permanente
05.2022 - Current
- Oversee the clinical operations of the Orthopedics and Podiatry department, managing a team of 21 support staff members
- Provide cross-coverage support for Antioch and Dublin clinics
- Achieved an average increase of 7 points across all People Pulse survey categories over the past year and a half
- Facilitated the implementation of digital orthotic scanning, resulting in reduced departmental costs while enhancing revenue and operational performance
- Successfully implemented a collaborative tool that enabled the department to achieve a 15-day access measure within two months
- Developed a compliance tool to ensure adherence to the MD to PA ratio, enhancing regulatory oversight and operational efficiency
- Serve as a liaison between management, other departments, and team members, while providing leadership, training, and coaching
- Ensure quality service delivery, manage budgets, and develop department goals and objectives
- Oversee budget management for the department, maintaining financial responsibility and optimizing resource allocation
- Led change management efforts for the Cadence rollout, ensuring seamless integration and adoption
TSR Team Manager
Kaiser Permanente
08.2016 - 05.2022
- Managed a team of 27 Teleservice Representatives, overseeing payroll, coaching, performance monitoring, and team meetings
- Consistently achieved monthly metrics at 100% to 110%, demonstrating strong performance and commitment to targets
- Utilized data analytics to assess call handling times, leading to a 20% reduction in average handling time while maintaining service quality
- Led hiring efforts, conducting interviews and providing feedback
- Contributed to training and developing of new team members
- Served as an LMP Trainer and Health and Safety Manager Co-lead promoting a positive workplace culture and encouraging staff participation in health and wellness initiatives
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices
- Spearheaded a transformative leadership program dedicated to fostering internal growth and professional development
Store Manager
CVS Pharmacy
06.2009 - 05.2016
- Managed a team of 30+ employees, overseeing daily tasks, delegation, coaching, and counseling
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Ensured smooth store operations by handling scheduling, payroll, and seasonal merchandise planning
- Demonstrated strong customer service skills by identifying needs and upselling to boost sales
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing
- Implemented loss prevention strategies, significantly reducing shrinkage
Education
High School Diploma -
Clayton Valley High School
Concord, CA06.2004
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University - In Progress
New Hampshire, OHSkills
- Skilled trainer
- Analytical Skills
- Organizational Leadership
- Strong multitasking & attention to detail
- Excellent customer Service
- Ability to build rapport
- Team-oriented
- Inventory management expertise
Timeline
Administrative Services Supervisor
Kaiser Permanente
05.2022 - Current
TSR Team Manager
Kaiser Permanente
08.2016 - 05.2022
Store Manager
CVS Pharmacy
06.2009 - 05.2016
High School Diploma -
Clayton Valley High School
Bachelor of Science Degree - Information Technologies
Southern New Hampshire University - In Progress
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