Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic
Sunil Madisetti

Sunil Madisetti

Acworth,GA

Summary

Seasoned professional with a proven track record in enhancing customer satisfaction and streamlining operations at Activus Connect. Excelled in team management and supervision, alongside mastering loan origination and underwriting. Leveraged Microsoft Office to improve efficiency, achieving top customer resolution scores. Demonstrates exceptional multitasking abilities and a commitment to continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Activus Connect
Remote WFH, GA
01.2023 - Current
  • Adhering to schedule changes weekly, and maintaining perfect customer resolution scores.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided accurate information about products and services to customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed strong customer relationships to encourage repeat business.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Attrition Prevention Specialist

Salelytics
Kennesaw, GA
01.2022 - Current
  • Conducted credit reviews on corporations to assess financial conditions.
  • Collected and organized loan documents before submission to underwriting.
  • Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
  • Prepared detailed reports on the performance of individual credit card programs.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.
  • Reviewed customer applications for credit card approval.

Team Leader

The Echelon Group LLC
Woodstock, GA
01.2021 - 01.2022
  • Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
  • Negotiated conflict resolution among team members, ensuring a harmonious work environment.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed data trends to identify opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Utilized project management software to track team tasks, deadlines, and accomplishments.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with company policies and regulations.

Account Specialist

Max Touch Services
Kennesaw, GA
01.2019 - 01.2021
  • Identified valuable solutions for customers with credit problems.
  • Investigated customer complaints related to the loan application process and provided resolutions in a timely manner.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Set up debt payment plans based on client credit, income and assets.
  • Analyzed financial data including income statements, balance sheets and cash flow statements in order to assess borrower's ability to repay debt.
  • Developed and recommended personal or commercial loan packages for clients.
  • Developed loan contracts and explained contract terms to clients.
  • Prepared and submitted loan applications to underwriters.

Support Trainer

Alorica
Kennesaw, GA
07.2017 - 02.2019
  • Maintained accurate records of all coaching sessions in order to track progress over time.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Conducted regular one-on-one meetings with staff members to discuss progress and identify areas for improvement.
  • Coordinated recruitment and placement of training program participants.
  • Collaborated with department heads to create training programs that addressed specific needs of each team member.
  • Assisted with onboarding new hires by providing them with company policies and procedures information.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Monitored training costs and prepared budget reports to justify expenditures.

Education

High School -

Hillgrove High School
Powder Springs, GA
01.2013

Skills

  • Development and Training
  • Payroll Administration
  • Microsoft Office
  • Multitasking
  • Team Management and Supervision
  • Account updating
  • Complaint resolution
  • Stock management
  • Staff training
  • Customer RMA management
  • Quality assurance controls
  • Background investigation
  • Regulatory compliance
  • Loan origination and underwriting
  • Payment plan development
  • Following conversation scripts
  • Account management

Accomplishments

  • Top Performer Award, 2018, Best Performing Employee
  • #1 Team in the Site Award, 2018, Best Performing Team in the Site
  • 100% Attendance Certificate Award, 2018, Impeccable attendance
  • High Performers Certificate Award, 2020, Exceptional work
  • Highest Sales Margin Award, 2020, Selling the most product within a short time frame
  • Employee of the Month Award, 2021, Excellent customer service and above expectation performance
  • #1 Team in the Campaign Award, 2022, Best performing team in the call center

Training

  • Account Specialist
  • Support Coach
  • Crew Trainer
  • Team Leader
  • Payment Processor

Timeline

Customer Service Representative

Activus Connect
01.2023 - Current

Attrition Prevention Specialist

Salelytics
01.2022 - Current

Team Leader

The Echelon Group LLC
01.2021 - 01.2022

Account Specialist

Max Touch Services
01.2019 - 01.2021

Support Trainer

Alorica
07.2017 - 02.2019

High School -

Hillgrove High School

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Sunil Madisetti