Overview
Work History
Education
Skills
Timeline
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SUNIL SHARMA

Plano,Texas

Overview

7
7
years of professional experience

Work History

Technical Program Manager

DENSO
07.2021 - Current
  • Successfully completed 90% of deliverables on time by owning the product roadmap to launch the cloud & mobile SDK based technology solution
  • Collaborated with Chief Product Owners, engineering teams, and external vendors to define project scope, establish technical requirements, and ensure alignment with business objectives and customer needs
  • Led the expansion of Digital Key by managing end-to-end implementation for Europe region as TMNA PO
  • Drafted user stories based on customer inputs effectively translating user needs into actionable development tasks
  • Utilized agile methodologies such as Scrum and Kanban to manage project timelines, prioritize tasks, and drive continuous improvement resulting in a 20% increase in team productivity
  • Conducted regular product demos, retrospectives, and sprint reviews to solicit feedback, identify areas for improvement, and iterate product features continuously
  • Coordinated integration efforts with key stakeholders, including manufacturers, software vendors to ensure seamless interoperability and compliance with industry standards
  • Led the strategical taskforce to improve top product quality KPIs responsible for identifying root cause & countermeasures
  • Collaborated with cybersecurity teams to prepare mitigation plan for security risks & vulnerabilities to ensure regulations compliance
  • Conducted regular project meetings, status updates, and technical reviews to track progress, identify risks, and address issues proactively, ensuring on-time delivery and quality assurance
  • Collaborated closely with QA providing support, addressing queries, and contributing to the development of comprehensive test plans and test cases for Quality Assurance and User Acceptance Testing (UAT).

Technical Operations Lead

Accenture
09.2018 - 06.2021
  • Led the development & implementation of critical app notification messages leading to 15% decrease in mobile app errors
  • Spearheaded the API improvement for top priority app features leading to 20% increase in mobile app ratings
  • Spearheaded over 50+ incident/outage calls with 90% incidents resolved under agreed SLA in a multi-vendor environment
  • Collaborated with dealership team to timely resolve escalated issues and provided training documents for proactive future guidance
  • Managed the product change release (PCR) schedule by weekly coordination with release management and development teams.

Management Consultant

Cohen & Co.
07.2017 - 01.2018
  • Identified 20+ high value-creating opportunities by performing gap analysis for the existing property management processes
  • Diagnosed potential revenue loss of 7 million USD by performing user retention analysis using customer lifetime value (CLV) model
  • Identified 3 million USD additional revenue opportunity by leveraging revenue efficiency concept in operations
  • Identified key metrics and developed a sales & operations Tableau dashboard by organizing JAD sessions with stakeholders.

Network Engineer

Ericsson
07.2017 - 01.2018
  • Improved call drop rates by 10% by deploying new radio parameters and optimizing major network cells
  • Developed a KPI dashboard to manage the performance of entire network and share it across different teams
  • Brought 25% reduction in voice accessibility by continuous monitoring and troubleshooting of low performing cells.

Education

Post Graduate Program - Cloud Computing

University of Texas
Austin, Texas
09.2023

Master of Science - Engineering Management

Case Western Reserve University
05.2017

Bachelor of Technology - Electronics & Telecommunication

JAYPEE University
12.2014

Skills

  • Programming: SQL, Python
  • Product Management Tools: JIRA, Kanban Board, Confluence, GitLab, drawio, Figma, Lucidchart, Visio, Trello
  • Data Visualization & Analytics Tools: Tableau, Power BI, Looker, Snowflake, AWS Athena, MYSQL Workbench, Panda, NumPy, Plotly, Sckit learn, Jupiter, MS Excel, Google Analytics, SAS

Timeline

Technical Program Manager

DENSO
07.2021 - Current

Technical Operations Lead

Accenture
09.2018 - 06.2021

Management Consultant

Cohen & Co.
07.2017 - 01.2018

Network Engineer

Ericsson
07.2017 - 01.2018

Post Graduate Program - Cloud Computing

University of Texas

Master of Science - Engineering Management

Case Western Reserve University

Bachelor of Technology - Electronics & Telecommunication

JAYPEE University

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