Summary
Overview
Work History
Education
Skills
Timeline
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SUNILA MUQADARATI

Tempe,AZ

Summary

I am a results-driven professional with a rich and diverse background spanning the hospital and healthcare industry. My journey has taught me a profound understanding of healthcare's pivotal role in our overall well-being. Complementing my dedication to effecting positive change, I demonstrate a strong aptitude for sales, business management, and strategic planning. Leveraging my proficiency in critical thinking, I adeptly tackle intricate challenges, offering innovative solutions. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

Work History

Case Manager II

Encompass Health Rehabilitation Hospital
Mesa, AZ
01.2024 - Current
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Communicate with physicians and nurses, providing educational resources to patients.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Assisted patients with eligibility for available benefits.
  • Adhered to ethical principles and standards to protect clients' confidential information.

Clinical Administrator (contract)

Elevation Health Services
  • Led a team of 50+ employees that improved patient satisfaction scores by 15%
  • Effectively managed budgets, resulting in cost savings of 10%. Implemented a training program that enhanced staff productivity by 25%
  • Orchestrated the seamless integration of telehealth services, expanding patient accessibility and contributing to a 20% increase in remote consultations
  • Successfully streamlined the recruitment process, reducing time-to-hire by 25%, ensuring timely placement of qualified candidates
  • Successfully negotiated and closed high-value contracts, contributing to overall business profitability. Assisted with budgeting operations by monitoring expenses associated with clinical services.
  • Assisted with training new staff members on proper documentation techniques for medical records.

CASE MANAGER - DIRECTOR OF CASE MANAGEMENT

PHCN
2018 - 2021
  • Established and maintained strong relationships with home health agencies, leading to a 20% expansion in the company’s network and service coverage
  • Implemented data analytics tolls to track and optimize patient care processes, resulting in a 15% reduction in unnecessary hospital readmissions
  • Led a team that achieved 30% improvement in compliance with regulatory standards, ensuring the highest quality of care for home health clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Director of Social Services

Ensign group
2021 - 2024
  • Successfully navigated and adapted social services programs to evolving community needs, maintaining a responsive and relevant service portfolio
  • Implemented data-driven approaches to assess program effectiveness, contributing to a 20% increase in positive client outcomes
  • Spearheaded initiatives to enhance the quality of care for clients, resulting in a 25% improvement in client satisfaction survey ratings
  • Developed and executed a comprehensive training program for social services staff and case management. Consults on service delivery, financial management, and discharge planning processes.
  • Coordinated with community partners to ensure access to appropriate resources for clients.
  • Monitored performance outcomes against established goals, objectives, standards and expectations.

BUSINESS MANAGEMENT

EMBRY HEALTH
2019 - 2021
  • Orchestrated a strategic production plan, resulting in a 30% increase in Covid vaccine manufacturing capacity to meet global demand
  • Successfully negotiated and secured partnerships with international distributors, leading to a 25% expansion in the company’s global market share
  • Implemented cost-saving measures in supply chain management, resulting in a 20% reduction in production costs without compromising vaccine quality
  • Collaborated with research and development teams to expedite the development of booster shots, contributing to a 15% increase in overall vaccine efficacy.
  • Conducted business case development, gap analysis and technology business management for scrum teams as needed throughout product development lifecycle.

RECEPTIONIST - MANAGER - DIRECTOR OF OPERATIONS

SAN FRANCISCO Inn
2014 - 2018
  • Developed and implemented health and safety protocols, ensuring compliance with industry standards, leading to a 25% decrease in incidents
  • Led the implementation of technology solutions for improved guest experiences, resulting in a 40% increase in positive guest feedback
  • Successfully managed hotel renovations and upgrades, leading to a 20% increase in bookings and overall revenue
  • Reduced staff turnover by 25% by prioritizing proactive leadership and professional development programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.

Education

Bachelor of Arts - INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY

San Francisco State University

Associate of Arts - INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY

Antelope Valley College

Skills

  • Clinical Development
  • Staff Training and Development
  • Revenue Cycle Management
  • Regulatory Affairs, Management
  • Admissions, Recruiting
  • Utilization
  • SAP, SQL, BI, Sales
  • Quality Management
  • Compliance Advisory

Timeline

Case Manager II

Encompass Health Rehabilitation Hospital
01.2024 - Current

Clinical Administrator (contract)

Elevation Health Services

CASE MANAGER - DIRECTOR OF CASE MANAGEMENT

PHCN
2018 - 2021

Director of Social Services

Ensign group
2021 - 2024

BUSINESS MANAGEMENT

EMBRY HEALTH
2019 - 2021

RECEPTIONIST - MANAGER - DIRECTOR OF OPERATIONS

SAN FRANCISCO Inn
2014 - 2018

Bachelor of Arts - INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY

San Francisco State University

Associate of Arts - INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY

Antelope Valley College

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SUNILA MUQADARATI