Sunil Mierez
Moreno Valley,California
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Administrator
Deckers
04.2022 - 07.2023
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Office Administrative Assistant
NFI Logistics
01.2021 - 03.2022
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
Data Entry Clerk
Amerimax
06.2019 - 12.2020
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
Certificate - Medical Assisting
Ball State University
Muncie, IN08.2023
High School Diploma -
Rainbow Advanced Institute
Rainbow, CA06.2008
Skills
- Customer Service
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Critical Thinking
- Microsoft Excel
- Computer Proficiency
- Data Collection
- Quality Control
Timeline
Customer Service Representative
Amazon
08.2023 - Current
Office Administrator
Deckers
04.2022 - 07.2023
Office Administrative Assistant
NFI Logistics
01.2021 - 03.2022
Data Entry Clerk
Amerimax
06.2019 - 12.2020
Certificate - Medical Assisting
Ball State University
High School Diploma -
Rainbow Advanced Institute
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