SUNISA LERTVALAIKUL
Upland,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Izakaya Akatsuki
01.2022 - 03.2025
- Cultivated warm relationships with regular customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept register accurate through correct billing, payment processing, and cash management practice
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
Server
Thai Dishes
01.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Celadon Thai Restaurant
05.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
BBA - Business Economics
Kanto Gakuen University
Japan03-1998
Skills
- Organization
- Multitasking
- Teamwork and collaboration
- Reliable and responsible
- Problem-solving abilities
- Marketing initiatives
Certification
- California Food Handler Training Certificate Program
- California Responsible Beverage Service Training
Languages
English
Japanese
Thai
Timeline
Server Shift Leader
Izakaya Akatsuki
01.2022 - 03.2025
Server
Thai Dishes
01.2022 - 03.2025
Server
Celadon Thai Restaurant
05.2021 - 12.2021
BBA - Business Economics
Kanto Gakuen University
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