SUNITA GAUCHAN
Santa Rosa,CA
Summary
Front Office Supervisor with strong customer service skills and the ability to handle inquiries professionally and efficiently. A dependable team member who is willing to take on new responsibilities and help maintain a positive work environment. Skilled in communication, writing, and time management, with a commitment to supporting smooth operations and delivering excellent service.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Quality inn and suits
12.2023 - 02.2025
- Ensured customer satisfaction by providing efficient service and resolving complaints.
- Maintained accurate records of customer information and transactions.
- Communicated verbally and in writing to provide clear direction to staff..
- Controlled inventory levels by ordering supplies when necessary..
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Supported with administrative duties such as filing documents and answering phones.
- Supervised a team of receptionists to ensure quality standards were met.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
Restaurant Manager
Everest Indian Restaurant
11.2016 - 05.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained a clean and organized restaurant environment, ensuring compliance with health regulations.
Front Desk Manager
Motel 6
03.2009 - 05.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Inspected rooms, building exterior and parking lot to identify and report needed repairs.
Education
Associate of Science - Medical Assistant
Santa Rosa Junior College
Santa Rosa, CA05-2028
High School Diploma - biology
Siddhartha Vanasthali College
08.2005
High School Diploma - undefined
GEMS
06.2003
Skills
- Strong customer support skills
- Staff development
- Staff training programs
- Task assignment
- Team encouragement
- Team leadership
- Timely schedule coordination
- Staff scheduling management
- Budget planning and oversight
- Customer-focused complaint management
- Revenue Generation
- Community Relations
- Brand Management
- Customer engagement
- Account Administration
- Effective verbal communication
- Data reporting
- Booking management
- Efficient cash transactions
- Hospitality operations experience
- Quality Assurance
- Employee scheduling
- Coaching and guidance
- Staff skill enhancement
- Service excellence
- Effective communication skills
- Data organization and maintenance
- Customer issue resolution
- Building professional connections
- Effective multitasking
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team to accomplished special events like Soul of Science , Ironman Marathon, wedding and sports events.
- Achieved several employee of the month by completing task with accuracy and efficiency.
Languages
Hindi
English
Nepali
Timeline
Front Office Manager
Quality inn and suits
12.2023 - 02.2025
Restaurant Manager
Everest Indian Restaurant
11.2016 - 05.2022
Front Desk Manager
Motel 6
03.2009 - 05.2022
High School Diploma - biology
Siddhartha Vanasthali College
High School Diploma - undefined
GEMS
Associate of Science - Medical Assistant
Santa Rosa Junior College
AWARDS
Employee of the month
Employee of the year