SUNITHA G K S

* Passionate About People: Elevating Customer Service & HR Excellence!
* Empowering Teams & Delightful Experiences: Customer Service & HR Coordinator Extraordinaire!"

• Customer Experience Banker Sr., Huntington Bank, As a Customer Experience Banker my job is to make sure the customers who walk in / drive through the bank have a pleasant experience in performing their transactions such as deposit/withdrawal of cash, processing different types of cheques, Bill pay, Documentation printouts, Various non-sales related transactions & End of the day will be balancing out the cash box and vault.
• HR Assistant, XS Real Properties Pvt Ltd, As an HR assistant I worked in a team of 8, where we dealt with all the employee relations and management for the organization like screening the CVs for a specific job role, Interview Assistance like candidate identification, managing job postings, interviews coordination till the position is filled and orientation is done for the new joiners, Assisting the various needs of Employee’s, Disaster planning like strikes and other uncertain scenarios, Conducting random audits & maintaining the decorum within employees, Adhering to the local employment laws. Employee record maintenance, Career path guidance, and so on.
• Senior Executive - Customer Service, XS Real Properties Pvt Ltd, As a senior the job duty is to lead/train a team of customer service for a specific project/product in various types of support in customer service which includes presale handling like facilitating the customer with the data that is needed for completing the transaction, Customer profile creation and maintenance, Negotiation in different aspects of the product and support, Documentation of the transaction, Presentation to the audience explaining the product or service. Supporting the public relations team with the data needed for Advertisements and supporting the Accounts team with the data to support payment collections from the customer.