Sunitha Nittoor
Plano,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Strong organizational and communication skills with attention to detail and accuracy. Excellent trainer and mentor.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Team Leader
Tata Consultancy Services
08.2022 - Current
- Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
- Mentored team members, providing guidance and support to enhance their career progression.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Technical Team Leader
Tata Consultancy Services
12.2016 - 07.2022
- Championed continuous learning within the team, fostering a culture of innovation and growth.
- Increased customer satisfaction through efficient issue resolution and proactive communication of updates.
- Drove incident management processes, ensuring prompt resolution of production issues while minimizing impact on business operations.
- Developed comprehensive technical documentation to facilitate knowledge sharing and improve product understanding.
- Optimized software performance by leading thorough testing and debugging efforts.
- Coordinated release activities, managing deployment schedules while mitigating risks associated with change management procedures.
- Mentored junior team members with technical guidance and professional development support.
- Built strong relationships with customers through positive attitude and attentive response.
IT Specialist
IBM
09.2010 - 12.2015
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Trained employees on new technologies, increasing competency levels across the organization.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Reduced downtime by identifying potential issues and resolving them proactively.
Senior Software Engineer
GalaxE Solutions
08.2009 - 08.2010
- Integrated cutting-edge technologies into existing systems for enhanced functionality and user satisfaction.
- Optimized code performance for improved user experience and system efficiency.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Contributed valuable insights during product planning sessions, aligning technical strategy with business objectives.
Software Engineer
Mahindra Satyam
08.2006 - 08.2009
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Education
Bachelor of Engineering - Computer Science
Vivekananda Institute of Technology
Bangalore06.2006
Skills
- Team Development
- Strategic Planning
- Business Development
- Customer Focus
- Motivational Skills
- Employee Evaluation
Soft Skills:
- Team Supervision
- Quality Improvement
- ServiceNow and ITSM ticketing tool
- Jira, Jenkins, GIT, BitBucket, AIM, Microfocus Enterprise Server
- Mainframes and Microfocus platform
Technical Skills:
Accomplishments
Made sure team achieved consistency in no-defect deliverables thruout my tenure. Also, initiated many process improvements which helped greatly to the customer. Was always rated as a top-performer.
My team had the deepest learning curve and had upskilled in their skillset very quickly as compared to other team players.
Certification
- “IBM Certified Database Associate” - DB2 9 Fundamentals
- “IBM Certified SOA Associate”
Timeline
Senior Team Leader
Tata Consultancy Services
08.2022 - Current
Technical Team Leader
Tata Consultancy Services
12.2016 - 07.2022
IT Specialist
IBM
09.2010 - 12.2015
Senior Software Engineer
GalaxE Solutions
08.2009 - 08.2010
Software Engineer
Mahindra Satyam
08.2006 - 08.2009
Bachelor of Engineering - Computer Science
Vivekananda Institute of Technology
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