SUNITHA SUNDARAM
Sr.Human Resource Manager
Chandler,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Account Partner (MXP)
DoorDash
07.2021 - Current
- Communicate, collaborate and troubleshoot on important issues for Merchants
- Build relationships with Merchant stakeholders by acting as main point of contact and subject matter expert for our highest revenue Merchants for their support operations
- Drive retention and overall, Merchant success through exceptional service and support
- Prioritize and escalate key issues in partnership with diverse, cross-functional teams
- Develop a deep expertise in how DoorDash’s processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Negotiated contracts with partners to give equitable terms to all parties.
- Implemented processes to enforce compliance with partner agreements.
- Validate and track Merchant feedback to inform updates to existing and/or new products, tools and resources
- Outreach to Merchants to help them successfully onboard and identify any account issues proactively.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
HR Manager
Round Dee Clock LLP (Head Office India)
01.2019 - 06.2021
- Responsible for the full-cycle recruitment from sourcing to final closure of positions
- Working with the Delivery team to gather the requirements
- Mentored the sourcing team in India to improve the process for the in-house sourcing function
- Hired exclusively for HCL ERS Digital NN (New and Non Touched) Accounts
- Develop an understanding of products, technology, market position, and employer value proposition to successfully identify and engage passive talent
- Communicate at all levels to inform the HCL empaneled vendors and management of candidate status
- Sourced and recruited qualified candidates for all NN customers, VMS, direct hire on qualifications
- Sourced using a wide variety of tools: LinkedIn, CareerBuilder, Dice, Glassdoor, Boolean searches, social media, tech associations + groups, university alumni resources and other creative search techniques
- Coordinate with qualified candidates with Delivery, Customer with scheduling interview and prep with interview techniques
- Maintained report with ongoing candidates starting from sourcing to delivery on project
- Used ATS (Hiring thing and Sheet/ Reports) to manage candidates for potential roles
- Participate in daily meetings with the recruiting team management and client Calls
- Regularly track, analyze, plan and share pipeline and performance data with internal stakeholders
- Maintaining the company's recruiting page up to date with the latest job availability and resource availability
- Clients worked with: Apple, Google, Facebook, Microsoft, Atlassian, Apttus, Truveta, EA, ATT, Verizon, Genesis Capital, Sounders, Uber, Rakuten, Xperi, Peloton, Amazon USA, Synopsys, Paypa and more.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
Corporate Human Resources Manager
Bank Of America
11.2017 - 03.2019
- As a Full Life Cycle Recruiting Expert – developed and executed a daily plan of daily action to achieve targets
- This includes acting as liaison between Client and Contracted Suppliers to facilitate interview and hiring process, sourcing on urgent and immediate needs, screen the consultants, interview them on phone, WebEx and on skype or in person, submitting screen candidates to clients, upload and track all daily activities on ATS.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events and incentive programs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Liaised between multiple business divisions to improve communications.
- Devised hiring and recruitment policies for 245-employee company.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Global Director ( HR Operations & Contracts )
Round Dee Clock LLP
11.2015 - 10.2017
- Strong commercial and analytical skills; Excellent negotiator & contract analyst
- Full understanding and ability to execute an end to end sourcing process, transition and Develop, manage and execute sourcing events for key purchases
- Manage and optimize supplier performance, including continuous improvement, innovations, obsolescence and reduction in total cost of ownership
- Responsible for on- going category management activities including driving supplier performance, demand management savings, and increasing category compliance
- Assist Business Partners in development of Statement of Work for key purchases
- Assist to identify, qualify and manage suppliers, negotiating cost, quality, and delivery performance
- Work effectively with those performing the Procurement Bids and Project Management role
- Continually strive to improve supplier performance through internal feedback and a close working relationship with suppliers and internal customers.
- Developed marketing strategies and integrated campaigns.
- Drove improvements to labor management in order to reduce expenses and increase business profits.
- Set and oversaw financial and business management structures.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Established and implemented departmental policies, goals and objectives.
- Conducted business forecasts to identify recent developments.
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Interviewed, recruited and trained new onboarding candidates.
- Utilized appropriate financial tools to manage accounts payable and receivable.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Prepared annual data to determine metrics for operational performance.
- Launched new rewards program to identify and celebrate staff performance.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Spearheaded overhaul of company best practices to increase staff retention rates.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Located bottlenecks to streamline existing processes.
- Monitored expenditures to mitigate risk of overages.
HR Operations & Contracts Manager
Interlock Surveys Ltd
03.2015 - 10.2015
- To deliver a comprehensive HR service to employees, Procurement Contract & Negotiations Management to various vendors of the business
- Demonstrated experience with people management, leading geographically dispersed teams, conducted interviews & recruited employees, negotiated contracts for over 20 employees in a span of 6 months
- Strong business acumen
- In-depth knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues, and proven track record to positively impact business results
- Understanding of evolving HR landscape and demonstrated capability of leading organizational change efforts and proven record of implementation and optimization of processes and metric
- Experience in a shared services organization and Project management
- Advised stakeholders of supplier, market, commercial and contractual issues and risks Draft suitable contractual terms and conditions for contracts to meet various business needs with consideration of business law and intellectual property Liaise with the Legal Department to negotiate non-commercial issues
- Purchasing Supervise, mentor and monitor the purchasing activities of six Corporate, four Hub and two remotely located buyers
- Write and maintain procedures for own area of responsibility Interact with category teams, suppliers, quality assurance, materials management, engineering and operations
- Review purchase requirements with internal clients to develop business needs, Interact with category teams, suppliers, quality assurance, materials management, engineering and operations
- Drive supplier relations and management process by identifying and maintaining direct contact with suppliers.
HR Operations & Contracts Analyst
Renew Skin and Health Clinic
11.2013 - 02.2015
- Improve engagement with the Business to improve coverage, especially where Procurement is engaged late or not at all
- With line management help to show the Business how to make their budgets go further or get more for less
- Use market research to ensure that Shire stays abreast of latest market cost/value/innovation developments per category
- Responsible for the negotiation and contract management process as well as project closeout and stakeholder sign off
- Communicate all opportunities to line management in a timely manner
- Identify future projects to management
- Contribute to the development of robust metrics, methods and systems and inputs feedback from stakeholders.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Reduced supply chain expenses by more than 45% by sourcing new vendors and negotiating key contracts.
- Stored and filed contract documents in orderly, organized systems.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Prepared and issued reports on contract performance and compliance.
- Contacted witnesses to testify under oath at court hearings.
- Interviewed clients to obtain information relevant to cases.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Created weekly, monthly, and quarterly expense reports.
- Conducted background investigations on defendant.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Attended court hearings and depositions to take notes and document proceedings.
BUSINESS DEVELOPMENT & CONTRACT MANAGER
Educomp Solutions Pvt
07.2011 - 05.2013
- Business development and sales of K-12 smart class school software
- Carried out sales calls and gave presentations to various Schools staff including management & key decision makers
- Carried out technology sales in schools and generated highest sales for the company
- Negotiated and signed contracts with various schools for the k-12 product
- Awarded for the best performance in the year 2012 for the highest sales in the region.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
LLB -
University of Mumbai
Mumbai, Maharashtra 01.2004 - 01.2008
B.Com - undefined
University of Mumbai
Mumbai, Maharashtra 01.1998 - 01.2001
Skills
Excellent Customer Relationship Managementundefined
Work Availability
monday
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sunday
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Account Partner (MXP)
DoorDash
07.2021 - Current
HR Manager
Round Dee Clock LLP (Head Office India)
01.2019 - 06.2021
Corporate Human Resources Manager
Bank Of America
11.2017 - 03.2019
Global Director ( HR Operations & Contracts )
Round Dee Clock LLP
11.2015 - 10.2017
HR Operations & Contracts Manager
Interlock Surveys Ltd
03.2015 - 10.2015
HR Operations & Contracts Analyst
Renew Skin and Health Clinic
11.2013 - 02.2015
BUSINESS DEVELOPMENT & CONTRACT MANAGER
Educomp Solutions Pvt
07.2011 - 05.2013
LLB -
University of Mumbai
01.2004 - 01.2008
B.Com - undefined
University of Mumbai
01.1998 - 01.2001
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