Sunje Kim
Irvine,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
MES Consultant
Enhanced Information Solutions
10.2021 - Current
- Use coordination and planning skills to achieve results according to schedule
- Design and develop Manufacturing Execution System (MES) to convert paper batch record processes to electronic
- Collaborate cross-functionally with Quality, Validation, Manufacturing, and IT to define validation requirements
- Provide expertise in electronic systems to create Standard Operating Procedures (SOPs)
- Assist in integration of Level 2 interfaces such as SAP and OSI PI with MES
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Client Advisor
Tiffany & Co.
10.2022 - 10.2023
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Guided and found the perfect piece for clients by uncovering their interests
- Followed up with clients regularly to maintain a good client relationship
- Upsold high-profit items to enhance sales numbers
- Assisted Ops team in various tasks such as quickly and efficiently stocking inventory, ticketing items, taking in clients' jewelry for servicing, and cleaning jewelry for clients
- Performed cleaning of jewelry in case-lines to ensure the jewelry was maintained to pristine condition for selling.
Sales Associate
Bath and Body Works
11.2020 - 05.2022
- Assisted average of 45 customers per day by uncovering their needs, finding items, and providing recommendations for products
- Stocked, replenished, and organized inventory in an efficient manner
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Operated cash register with accuracy and efficiency
- Engaged with customers during checkout to ensure satisfaction
- Maintained cleanliness of cash wrap
- Performed multiple floor sets
- Provided positive first impressions to welcome existing, new, and potential customers
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Process Engineer
Kite Pharma
04.2020 - 10.2021
- Communicated closely with cross-functional teams to execute cutover plans and ensure successful implementation of MES projects
- Provided frontline support to ensure that problems are resolved in a quick and timely manner
- Mentored members of the MES team and participated in Mentorship program
- Worked closely with Manufacturing to receive feedback on areas of improvement
- Owned and authored multiple deviations, Change Controls, and Impact Assessments for anything related to MES
- Provided training site-wide to ensure successful implementation of MES.
Manufacturing Specialist
Kite Pharma
01.2018 - 04.2020
- Maintained primary cell cultures of human T-cells as part of the manufacturing process for a CAR-T cell therapy
- Experience working in a BSL2 facility
- SME for several different equipment
- Created and revised Standard Operating Procedures for manufacturing use and for implementation of EBR
- Employee Health and Safety Representative for Manufacturing.
Education
Certificate - Biotechnology Engineering
University of California Los Angeles
Los Angeles, CA06.2022
Bachelor of Science - Biochemistry, Biology
Hofstra University
Hempstead, New York05.2017
Skills
- Proficient with Microsoft Office
- Continuous Improvement
- Responsible, diligent, efficient, adaptable
- Excellent communication skills
- Quick learner
- Customer Needs Assessment
Languages
English
Native or Bilingual
Korean
Full Professional
Timeline
Client Advisor
Tiffany & Co.
10.2022 - 10.2023
MES Consultant
Enhanced Information Solutions
10.2021 - Current
Sales Associate
Bath and Body Works
11.2020 - 05.2022
Process Engineer
Kite Pharma
04.2020 - 10.2021
Manufacturing Specialist
Kite Pharma
01.2018 - 04.2020
Certificate - Biotechnology Engineering
University of California Los Angeles
Bachelor of Science - Biochemistry, Biology
Hofstra University
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